Director, Servicing Initiatives and Transformation

About the role

Stellantis Financial Services (SFS) is the captive finance company for one of the world’s leading automakers and mobility providers with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. The Director, Servicing Initiatives and Transformation will lead the strategic vision, transformation roadmap, and modernization of Servicing Operations while serving as a key advisor to leadership on enterprise-wide initiatives, technology transformations, operational excellence, and change management.

Responsibilities

• Develop and execute the Servicing Operations strategic roadmap aligned with business objectives, regulatory requirements, and operational priorities.
• Partner with executive leadership to drive strategic initiatives, operational enhancements, technology investments, and organizational transformation efforts.
• Lead large-scale servicing transformation programs, overseeing technology implementations, business readiness, and change adoption activities.
• Establish governance, risk management, performance metrics, and executive reporting to ensure successful initiative delivery and sustainable results.
• Direct and develop teams responsible for project management, sprint management, change management, business readiness, and communications.
• Collaborate with Servicing Operations, IT, Compliance, Legal, Risk, Human Resources, Learning & Development, and external partners to execute cross-functional initiatives.
• Oversee user acceptance testing (UAT), training readiness, process documentation, policy updates, communication plans, and super-user programs supporting system implementations.
• Manage departmental budgets, resource allocation, workforce planning, succession planning, and executive stakeholder communications to support organizational effectiveness.

Requirements

• Minimum 12 years of progressive leadership experience within automotive finance, banking, servicing operations, financial services, or relevant work experience.
• Minimum 7 years of people leadership experience managing managers and/or professional staff.
• Minimum 10 years leading large-scale business transformation, servicing operations, technology implementation, or strategic initiatives.
• Demonstrated experience leading enterprise-wide transformation programs involving multiple business functions.
• Bachelor’s degree in Business, Finance, Information Technology, Project Management, or related field.

Skills

• Accountable for delivering strategic transformation objectives, operational performance targets, and business outcomes through effective leadership, governance, and execution.
• Monitor portfolio performance using KPIs, operational metrics, and risk measures; implement corrective actions and continuous improvement strategies as needed.
• Oversee departmental budgets, resource allocation, vendor relationships, and project expenditures to ensure alignment with business priorities and financial goals.
• Demonstrated expertise in Servicing Operations, including regulatory compliance, operational controls, policies, procedures, and industry best practices.
• Strong experience in process optimization, business process design, workflow documentation, servicing platforms, and technology-driven operational improvements.
• Exceptional leadership, analytical, communication, and problem-solving skills with a proven ability to influence stakeholders, lead organizational change, and drive enterprise-wide initiatives.

Overtime required on an as-needed basis. Travel 0–10% as required. Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX; Detroit, MI; Houston, TX; Phoenix, AZ.

Preferred Qualifications

• Master’s degree or MBA preferred.

Must be authorized to work in the United States; SFS will not sponsor work visas for this position.