Director, Servicing Initiatives and Transformation

About the role

Stellantis Financial Services (SFS) is the captive finance company for a leading automaker and mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. The Director, Servicing Initiatives and Transformation leads the strategic vision, transformation roadmap, and modernization of Servicing Operations, driving enterprise-wide initiatives, technology transformations, operational excellence, and change management across customer-facing and operational functions.

Responsibilities

• Develop and execute the Servicing Operations strategic roadmap, ensuring alignment with business objectives, regulatory requirements, and operational priorities.
• Partner with executive leadership to drive strategic initiatives, operational enhancements, technology investments, and organizational transformation efforts.
• Lead large-scale servicing transformation programs, providing oversight of technology implementations, business readiness, and change adoption activities.
• Establish governance, risk management, performance metrics, and executive reporting to ensure successful initiative delivery and sustainable results.
• Direct and develop teams responsible for project management, sprint management, change management, business readiness, and communications.
• Collaborate with Servicing Operations, IT, Compliance, Legal, Risk, Human Resources, Learning & Development, and external partners to execute cross-functional initiatives.
• Oversee user acceptance testing (UAT), training readiness, process documentation, policy updates, communication plans, and super-user programs supporting system implementations.
• Manage departmental budgets, resource allocation, workforce planning, succession planning, and executive stakeholder communications to support organizational effectiveness.

Requirements

• Minimum 12 years of progressive leadership experience within automotive finance, banking, servicing operations, financial services, or relevant work experience.
• Minimum 7 years of people leadership experience managing managers and/or professional staff.
• Minimum 10 years leading large-scale business transformation, servicing operations, technology implementation, or strategic initiatives.
• Demonstrated experience leading enterprise-wide transformation programs involving multiple business functions.
• Bachelor’s degree in Business, Finance, Information Technology, Project Management, or related field.

Skills

• Accountable for delivering strategic transformation objectives, operational performance targets, and business outcomes through effective leadership, governance, and execution.
• Monitor portfolio performance using key performance indicators (KPIs), operational metrics, and risk measures, implementing corrective actions and continuous improvement strategies as needed.
• Oversee departmental budgets, resource allocation, vendor relationships, and project expenditures to ensure alignment with business priorities and financial goals.
• Demonstrated expertise in Servicing Operations, including regulatory compliance, operational controls, policies, procedures, and industry best practices.
• Strong experience in process optimization, business process design, workflow documentation, servicing platforms, and technology-driven operational improvements.
• Exceptional leadership, analytical, communication, and problem-solving skills, with a proven ability to influence stakeholders, lead organizational change, and drive enterprise-wide initiatives.

Overtime required – required on an as needed basis.

Travel 0-10% - as required on an as needed basis.

Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX; Detroit, MI; Houston, TX; Phoenix, AZ.