Director, Selling Partner User Experience

About the role

The Director of Selling Partner User Experience leads the strategic vision and design standards for all seller-facing tools across Amazon's global stores. This role defines the north star for how sellers interact with Amazon, owns UX for key Selling Partner Experience Outcomes (SXOs), and establishes quality standards that ensure consistency and excellence across the seller ecosystem.

Responsibilities

• Deliver a world-class multi-channel selling experience by enabling sellers to capture customer demand across agentic shopping experiences and empower them to manage their listings across all stores from a single, unified interface.
• Create a cohesive, seamless selling experience through data-backed recommendations and foundational multi-channel capabilities, building toward a vision that removes friction and drives growth for sellers at every stage of their journey.
• Scale the next-generation selling experience by leading UX design for NextGen Selling (NGS), the modern replacement of an old Seller Central interface, while accelerating seller productivity through Canvas, an AI-powered agentic business partner that empowers sellers to effortlessly complete actions across their entire business.
• Drive AI/ML integration, including generative AI and intelligent personalization, to deliver dynamic, consumer-grade experiences at scale.
• Champion the highest-quality product catalog by making it easy for sellers to create strong selection early in their journey and automatically improve their listing quality over time.
• Drive Seller Satisfaction Across the Seller Experience by owning UX for core seller workflows including registration, onboarding, listing, inventory management, fulfillment, payments, and customer messaging, representing most of the Seller Central traffic.
• Influence hundreds of applications across dozens of Director and VP-led teams through frameworks, standards, and governance mechanisms.
• Apply generative AI and intelligent personalization to seller experiences, including Next Gen Selling (NGS) and proactive seller insights.

Requirements

• 10+ years of UX design experience with at least 5 years leading organizations of 40+ people
• Experience setting strategic vision and driving alignment at VP and SVP levels
• Deep expertise in end-to-end UX design for complex, multi-modal products
• Demonstrated ability to influence stakeholders without direct authority
• Strong background in information architecture, interaction design, and content strategy
• Experience creating and implementing design systems and standards at scale
• Ability to translate user research into actionable design strategy
• Exceptional communication and executive presentation skills
• Track record developing senior design talent and building high-performing teams

Qualifications

• Experience in ecommerce or B2B SaaS business models
• Background creating organizational frameworks that drive change across business units
• Proven ability to establish governance mechanisms and quality standards at scale
• Experience with behavioral UX metrics and measurement frameworks
• Multi-year strategic planning with demonstrated business impact
• Experience navigating ambiguous situations and facilitating stakeholder alignment
• Background coaching and mentoring senior design leaders
• Experience balancing consensus-building with decisive action

Benefits

Amazon offers comprehensive benefits including health insurance, retirement savings plans, paid time off, and parental leave. For more information, visit our benefits page.