Director, Salesforce Architecture

About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. At Zelis, AI is woven into the fabric of how we work. Every associate is empowered to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career reflects diverse experiences, community involvement, and valuable lessons learned. You are more than your resume; you embody your achievements, knowledge, and personal interests that shape who you are.

Responsibilities

• Architectural Vision & Strategy
  • Define and evolve the long-term architectural vision for Salesforce at Zelis, ensuring alignment with enterprise IT strategy, business goals, and emerging technologies.
  • Champion platform scalability, modularity, and extensibility across Sales, Service, Experience, and Analytics Clouds.
  • Evaluate and recommend implementation patterns for new Salesforce capabilities like Data Cloud, Agentforce, and Mulesoft.
• Technical Roadmap Ownership
  • Develop and maintain a living technical roadmap outlining platform evolution, major releases, refactoring initiatives, and innovation pilots.
  • Collaborate with product owners, business analysts, and engineering leads to prioritize roadmap items based on business value, technical feasibility, and risk.
  • Ensure roadmap transparency across stakeholders and proactively manage dependencies and trade-offs.
• Architectural Governance & Patterns
  • Establish and enforce architectural standards, reusable design patterns, and documentation practices across all Salesforce teams.
  • Maintain a library of Architecture Decision Records (ADRs) to ensure traceability and consistency.
  • Lead architecture reviews, technical design sessions, and solution assessments for all major initiatives.
• Integration Leadership
  • Design robust integration strategies between Salesforce and enterprise systems (e.g., ERP, data lakes, marketing platforms, identity providers).
  • Define API standards, middleware usage (e.g., Mulesoft), and event-driven architectures for real-time data exchange.
  • Ensure integrations are secure, performant, and compliant with HIPAA, SOC 2, and other regulatory frameworks.
• Tactical Responsibilities
  • Conduct org health assessments and performance tuning across environments.
  • Lead proof-of-concepts for new technologies (e.g., AI, LLMs, Data Cloud) within the Salesforce ecosystem.
  • Mentor developers and tech leads on Apex, integration best practices, and platform limitations.
  • Collaborate with DevOps to ensure CI/CD pipelines align with architectural principles.
  • Partner with data architects to ensure data lineage, governance, and analytics readiness.

Requirements

• 8+ years in enterprise architecture, with 5+ years focused on Salesforce platform design.
• Salesforce Certified Application Architect and System Architect credentials.
• Deep expertise in Apex, Lightning Web Components, REST/SOAP APIs, and integration architecture.
• Experience with Mulesoft, Heroku, Kafka, or other middleware/event platforms.
• Strong understanding of security protocols, identity management, and compliance frameworks.
• Prior experience in healthcare, fintech, or regulated industries.
• Familiarity with microservices, containerization, and cloud-native design principles.

Please note: At this time, we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. All employee work locations are based on the needs of the position and determined by the Leadership team. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule. Candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed.

Pay

Base Salary Range: $169,000.00 - $213,750.00

Benefits

Zelis’ full-time associates are eligible for a highly competitive benefits package, which includes:

• 401k plan with employer match
• Flexible paid time off, holidays, and parental leaves
• Life and disability insurance
• Health benefits including medical, dental, vision, and prescription drug coverage
• Discretionary bonus plans, commissions, or other incentives depending on the role