Director, Platform Architecture

For our client, we are seeking a Director, Platform Architecture to join the team of a leader in the Information Technology space. This leader will own the technical vision for cloud-based contact center solutions and guide a global team that shapes customer-facing architecture decisions. The role blends deep solutions architecture expertise with executive-level influence, requiring close collaboration across sales, product, engineering, and partner organizations. You will help translate complex customer needs into scalable designs that support growth, technical excellence, and strong customer outcomes. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $317,000 – $475,000 annually Responsibilities Lead and develop a global team of solutions architects Set technical direction for cloud-based contact center solutions Engage hands-on in customer opportunities and technical decisions Guide technical discovery and solution design with customers Represent the team in executive meetings and industry events Collaborate across departments to align customer needs and solutions Build relationships with strategic partners such as AWS Qualifications 10+ years in solutions architecture or enterprise technical consulting 5+ years managing technical, customer-facing teams Deep expertise in AWS and Amazon Connect Strong background in contact-center technologies and CCaaS platforms Proven ability to engage with C-level stakeholders and present technical solutions Benefits Hybrid work model offering flexibility between remote and in-office work Opportunities for career growth and professional development Access to a global network of industry experts and resources Participation in industry events and engagements Inclusive workplace culture that values diverse perspectives Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.