Director, Salesforce AI Specialist

KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally.

About the role

KPMG is seeking a Director in Technology for our Consulting practice. This role focuses on designing and developing scalable Salesforce solutions, particularly within Health Cloud, and leveraging advanced technologies like Agentforce and generative AI to drive impactful business outcomes.

Responsibilities

• Design and develop scalable Salesforce solutions, with a focus on Health Cloud features such as care plans, clinical data models, and provider/patient relationship management.
• Configure Health Cloud data models including Patient, Provider, Care Team, and Clinical Data.
• Build Apex classes, triggers, LWC (Lightning Web Components), and Flows to meet business requirements, and participate in code reviews, testing, and deployment activities using CI/CD pipelines.
• Design and configure Agentforce agents, topics, instructions, actions, and escalation paths using Agentforce Builder, Flow, Apex, and APIs.
• Develop and test Prompt Builder templates and grounded AI experiences using Salesforce data, Data Cloud, knowledge, and retrieval-augmented generation (RAG) patterns.
• Implement agent testing, evaluation, observability, and guardrails, including accuracy, hallucination risk, data access, human-in-the-loop controls, and production monitoring.
• Integrate Salesforce with external systems (e.g., Epic, Genesys, MuleSoft, HL7/FHIR APIs) using REST/SOAP web services, and ensure compliance with HIPAA, HITRUST, and other healthcare data security regulations.
• Collaborate with business analysts, administrators, and architects to translate requirements into technical solutions, and contribute to Salesforce release management, performance tuning, and environment strategy.
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment.
• Travel as required to support client engagements, team collaboration, and business development activities.

Requirements

• Minimum of eight years of Salesforce development experience with hands-on expertise in Apex, SOQL, SOSL, LWC, Aura Components, Flows, and Triggers.
• Bachelor's degree from an accredited College or University is required.
• Salesforce Certified Platform Developer I and Salesforce Certified Agentforce Specialist are required. Platform Developer II, Health Cloud Accredited Professional, Data Cloud Consultant, or Agentforce Life Sciences Consultant are preferred.
• Strong understanding of Salesforce Health Cloud data model and features, and experience integrating Salesforce with external systems (HL7/FHIR, EHR/EMR integrations preferred).
• Proficiency in Salesforce APIs (REST, SOAP, Bulk, Streaming), and experience with Version Control (Git), CI/CD tools (Copado, Gearset, Jenkins, Azure DevOps, etc.).
• Hands-on proficiency with Agentforce, Prompt Builder, generative AI concepts, and responsible AI delivery is required; experience with Data Cloud, Service Cloud, and Marketing Cloud is strongly preferred.
• Strong knowledge of healthcare compliance (HIPAA, PHI/PII handling), and experience with Salesforce Shield, Event Monitoring, Data Masking, OmniStudio (OmniScripts, Integration Procedures, DataRaptors).
• Experience with enterprise AI/ML services or external models, Agile/Scrum methodologies, strong problem-solving, communication, and stakeholder management skills.
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

Pay

California Salary Range: $204,440 - $324,990. Salary ranges for other locations can be found at KPMG Pay Transparency.

Benefits

• Comprehensive medical, dental, and vision plans.
• Disability and life insurance.
• 401(k) plans.
• Robust suite of personal well-being benefits to support mental health.
• Personal Time Off per fiscal year, based on job classification, standard work hours, and years of service.
• Two annual breaks where employees are not required to use Personal Time Off: one at year-end and another around the July 4th holiday.
• Holiday calendar provided each year.

Additional details about benefits can be found on the KPMG US Careers site.