Director, Salesforce AI Specialist

KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your impact, advance your skills, deepen your experiences, and have the flexibility to find new areas of inspiration, then consider a career in Advisory.

About the role

As a Director in Technology for our Consulting practice, you will design and develop scalable Salesforce solutions with a focus on Health Cloud features, configure data models, build Apex classes, triggers, LWC, and Flows, and implement agent testing, observability, and guardrails. You will integrate Salesforce with external systems while ensuring compliance with healthcare data security regulations and collaborate with cross-functional teams to translate requirements into technical solutions.

Responsibilities

• Design and develop scalable Salesforce solutions, with a focus on Health Cloud features such as care plans, clinical data models, and provider/patient relationship management
• Configure Health Cloud data models including Patient, Provider, Care Team, and Clinical Data
• Build Apex classes, triggers, LWC (Lightning Web Components), and Flows to meet business requirements
• Participate in code reviews, testing, and deployment activities using CI/CD pipelines
• Design and configure Agentforce agents, topics, instructions, actions, and escalation paths using Agentforce Builder, Flow, Apex, and APIs
• Develop and test Prompt Builder templates and grounded AI experiences using Salesforce data, Data Cloud, knowledge, and retrieval-augmented generation (RAG) patterns
• Implement agent testing, evaluation, observability, and guardrails, including accuracy, hallucination risk, data access, human-in-the-loop controls, and production monitoring
• Integrate Salesforce with external systems (e.g., Epic, Genesys, MuleSoft, HL7/FHIR APIs) using REST/SOAP web services
• Ensure compliance with HIPAA, HITRUST, and other healthcare data security regulations
• Collaborate with business analysts, administrators, and architects to translate requirements into technical solutions
• Contribute to Salesforce release management, performance tuning, and environment strategy
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment
• Travel as required to support client engagements, team collaboration, and business development activities

Requirements

• Minimum of eight years of Salesforce development experience with hands-on expertise in Apex, SOQL, SOSL, LWC, Aura Components, Flows, and Triggers
• Bachelor's degree from an accredited College or University is required
• Salesforce Certified Platform Developer I and Salesforce Certified Agentforce Specialist are required
• Platform Developer II, Health Cloud Accredited Professional, Data Cloud Consultant, or Agentforce Life Sciences Consultant are preferred
• Strong understanding of Salesforce Health Cloud data model and features
• Experience integrating Salesforce with external systems (HL7/FHIR, EHR/EMR integrations preferred)
• Proficiency in Salesforce APIs (REST, SOAP, Bulk, Streaming)
• Experience with Version Control (Git), CI/CD tools (Copado, Gearset, Jenkins, Azure DevOps, etc.)
• Hands-on proficiency with Agentforce, Prompt Builder, generative AI concepts, and responsible AI delivery is required
• Experience with Data Cloud, Service Cloud, and Marketing Cloud is strongly preferred
• Strong knowledge of healthcare compliance (HIPAA, PHI/PII handling)
• Experience with Salesforce Shield, Event Monitoring, Data Masking, OmniStudio (OmniScripts, Integration Procedures, DataRaptors)
• Experience with enterprise AI/ML services or external models, Agile/Scrum methodologies
• Strong problem-solving, communication, and stakeholder management skills
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future

Benefits

• Comprehensive medical, dental, and vision coverage
• Disability and life insurance
• 401(k) plans
• Robust suite of personal well-being benefits to support mental health
• Personal Time Off per fiscal year, based on job classification, standard work hours, and years of service
• Two annual breaks where employees will not be required to use Personal Time Off (one at year-end and one around the July 4th holiday)

Pay

California Salary Range: $204,440 - $324,990. Salary is determined based on relevant factors including applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications, and market considerations.