Director, Sales Tools Experience & Insights

Responsibilities

• Lead the Sales Tools Experience Organization
• Build a high-performing team that embraces customer centricity, operational excellence, experimentation, and continuous improvement
• Own The Sales Colleague Experience
• Partner closely with Sales, Product Development, Strategy, Technology, and vendor partners to continuously improve the end-to-end sales experience
• Drive Operational Excellence & Continuous Improvement
• Oversee business-owned platform administration, including operational support, platform configuration, governance activities, controls, PRSAs, documentation, and audit readiness
• Establish a service model focused on reducing operational demand through automation, self-service, workflow simplification, and product enhancements, treating recurring issues as opportunities for permanent improvement
• Ensure operational processes are standardized, scalable, and continuously improved as new capabilities and AI-driven workflows are introduced
• Generate Actionable Insights
• Develop and maintain a measurement framework spanning support demand, colleague satisfaction, platform adoption, workflow efficiency, and operational performance
• Translate colleague feedback, operational trends, and usage analytics into actionable insights that influence roadmap prioritization and investment decisions
• Lead Organizational Readiness
• Ensure operational readiness for new platform launches, enhancements, and technology transformations while fostering a culture of agility, experimentation, and rapid adaptation across the organization

Qualifications

• Experienced people leader with demonstrated success leading large, distributed teams
• Strong operational leadership experience within sales enablement, sales operations, customer experience, technology operations, or related functions
• Demonstrated success transforming support organizations through automation, self-service, and process improvement
• Strong analytical and problem-solving skills with experience leveraging operational data to drive decisions
• Experience building feedback loops that influence product, technology, or business strategy
• Excellent stakeholder management and influencing skills across business and technology organizations
• Able to operate effectively in highly matrixed environments with competing priorities
• Strong communication skills with ability to engage audiences ranging from frontline colleagues to executive leadership
• Bachelor's degree