Director, Sales Operations and Enablement (Remote)

About the Role

ezCater, the #1 food tech platform for workplaces in the US, is seeking an experienced Director to lead our Sales Operations and Enablement team. This role will build the operational backbone of our go-to-market engine, spanning go-to-market planning, target setting and management, sales commission management, sales process optimization, and sales enablement and training. Reporting to the Chief Growth Officer, this leader will collaborate with executive leadership, sales leaders, finance, analytics, and marketing to enhance sales productivity and selling effectiveness, and to accelerate revenue growth.

Responsibilities

• Responsible for the overall efficiency and effectiveness of the sales organization, fostering close working relationships with key stakeholders.
• Build and lead a high-performing Sales Operations and Enablement team, recruiting top talent, developing managers and individual contributors, and creating a culture of growth.
• Establish and drive improvements in planning, reporting, and target assignment.
• Design sales commission plans and manage commission calculations, administration, and tracking using software like CaptivateIQ.
• Partner with Sales leadership to define monthly targets, sales forecasts, and operational cadence for key performance metrics.
• Implement comprehensive pipeline reporting from top of funnel to customer value realization, account development, and retention.
• Identify and deploy AI-powered tools and automation opportunities to improve sales reporting, forecasting, and seller productivity.
• Lead cross-functional initiatives to transform and streamline processes, driving improved sales productivity and velocity.
• Be a key stakeholder in CRM design, implementation, change management, and overall adoption.
• Design and oversee training programs to enhance the skills and knowledge of the sales team.
• Identify, deploy, and provide reporting feedback on sales plays and pipeline excellence to stimulate demand across all market segments.
• Drive the adoption of winning sales behaviors by reinforcing sales methodology, digital tool usage, and onboarding enablement for new hires.
• Collaborate with marketing and product teams to create and maintain sales materials.

Qualifications

• 10+ years of proven experience as a Sales Operations leader, with demonstrated success in developing, leading, and scaling a Sales Operations function at a high-growth company, preferably in the tech industry.
• Experience leading market segmentation and Go-To-Market strategy development in partnership with marketing and sales teams.
• Proficiency with CRM development, management, and forecasting, particularly with Salesforce.com, Tableau, and Sigma, including data integrations and implementations.
• Organized with excellent attention to detail and the ability to work in a fast-paced, change-driven environment.
• Proven success in leading and managing annual, quarterly, and monthly planning (territories, quota, headcount).
• Experience building, managing, and coaching high-performing teams.
• Excellent problem-solving and collaboration skills, with a proactive and action-oriented mindset.
• Sound business judgment, strong written and verbal communication skills, and the ability to influence senior leaders.
• Ability to operate successfully in a lean, fast-paced environment and create scalable sales processes.
• In-depth experience in two-sided marketplaces, B2B technology platforms, or B2B solutions is strongly preferred.
• Willingness to travel up to 5 days per quarter for Together Weeks, team gatherings, and other events, when applicable.

Benefits

• Market competitive salary and stock options.
• 12 paid holidays and flexible PTO.
• 401K with ezCater match.
• Health, dental, and FSA benefits.
• Long-term disability insurance.
• Mental health and family planning resources.
• Remote-hybrid work options from our Boston office or home.
• Employee meal program and other office perks.

*The national total target cash compensation range for this position, including base salary and bonus target, is $206,127-$289,991 annually. Final offer amounts are determined by multiple factors, including prior experience, expertise, and region, and may vary from the amount above. This range does not represent additional compensation benefits such as equity, 401K, or medical, dental, or vision insurance.