Director, Sales & Fan Relations (University of Illinois)

About the role

The Director, Sales & Fan Relations position at Playfly Sports is located in Champaign, IL and is responsible for managing the day-to-day operations of the Fan Relationship Management Center (FRMC), ensuring effective marketing and sales of various ticket types, and fostering a culture that supports diverse employee voices.

Responsibilities

• Aid in managing the FRMC to exceed client expectations in revenue generation and customer service.
• Manage the sales and relationship cultivation of season ticket holders, sponsors, businesses, individuals, groups, and prospective buyers.
• Oversee ticket sales through outbound, inbound, and renewal sales, including tracking and monitoring calls for productivity and effectiveness.
• Develop and implement special ticket plans, projects, promotions, and programs.
• Lead in the development of ticket marketing, promotions, ticket pricing, sales strategies, and community ticket/sampling programs.
• Assist with the creation, planning, communication, and implementation of special ticket plans, projects, promotions, and programs.
• Grow business each year by identifying, exploring, and researching new sales opportunities.
• Oversee and develop a season ticket retention program, with special attention to new season ticket and high-risk accounts.
• Perform other responsibilities as assigned by the Assistant Athletic Director, Sales & Development.

Requirements

• 3-4 years of sports ticket sales experience with a minimum of 1-2 years in sales leadership.
• Computer proficiency (Microsoft Word, Excel, Outlook).
• Experience with Paciolan (or other ticketing software) and CRM programs preferred.
• Bachelor’s degree is preferred but not required.
• Excellent communication, interpersonal, presentation, and listening skills.
• Detail-oriented with strong organizational, administrative, and time management skills.
• Self-motivated with the ability to set goals, monitor progress, and multitask in a fast-paced environment.
• Belief in a culture that encourages collaboration, flexibility, equity, and fairness.
• Available to work Athletic events including home games and special events; evenings and on weekends.
• Travel, Lifting, Physical Requirements: Available to work athletic events including home games and special events in evenings, and on weekends and some holidays as required.

Qualifications

• Available to work Athletic events including home games and special events; evenings and on weekends.
• Travel, Lifting, Physical Requirements: Available to work athletic events including home games and special events in evenings, and on weekends and some holidays as required.

Skills

• Strong communication and interpersonal skills.
• Ability to set and achieve sales goals.
• Knowledge of NCAA, Big Ten Conference, and University rules and regulations.
• Experience with ticketing software and CRM systems.
• Ability to manage a book of business and cultivate relationships.
• Leadership and management experience in sales and customer service.

Benefits

Playfly Sports offers a competitive compensation package, including a base pay range of $56,000 - $58,000 USD, which may vary based on several factors such as skill set, depth of experience, certifications, and specific work location.

Pay

Base Pay Range: $56,000 - $58,000 USD

Schedule

Available to work Athletic events including home games and special events; evenings and on weekends and some holidays as required.