Director, Sales | Courtyard, Portland Downtown

About the role

This position is responsible for the overall sales and marketing efforts of the hotel. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure achievement of overall financial results, guest satisfaction and positive employee relations. Develops, implements, and maintains a comprehensive business plan that defines hotel sales objectives and supports financial goals.

Responsibilities

• Aggressively pursues business revenue goals and achieves established Personal Performance Expectations for self and team.
• Solicits transient, group, and extended stay group demand generators to capitalize on revenue opportunities.
• Proactively positions and markets the hotel by effective revenue/yield management to achieve maximum hotel profit.
• Advise and implement changes to sales and marketing efforts based on sales and guest comments.
• Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
• Interviews, hires, coaches, disciplines and develops sales employees.
• Evaluates staff performance and takes appropriate corrective action as needed to hold sales employees accountable.
• Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
• Ensures effective communication of client needs from sales to appropriate operational departments.
• Resolves complaints and concerns in courteous and friendly manner, focuses on service recovery when applicable.
• Works side by side with sales staff to train and model appropriate guest service standards.
• Utilizes sales tools/systems to accurately identify, report, forecast and communicate sales data.
• Ensures integrity of sales data by documenting information in Delphi on a daily basis.
• Ensures all CSM, brand, and department specific training requirements are met.

Qualifications

• 3+ years of sales experience required, with a minimum of 1 year managing direct reports preferred.
• Detail oriented, excellent communication skills, ability to problem-solve with employees and guests.
• Able to manage multiple priorities in a fast-paced environment.
• Valid driver’s license.

Skills

• Professional membership and community involvement desired.
• Delphi experience also desired.