Director, Sales and Client Risk Management

About the Role

The Director, Sales and Client Risk Management (GTB) is a key contributor to the success of the Global Transaction Banking (GTB) Internal Control and Anti-Money Laundering (AML) program. This role focuses on strategic direction and AML risk management, partnering with Sales and Client teams to ensure reliable AML risk management controls are in place, in line with Enterprise AML Risk Policies and Processes.

Responsibilities

• Provide strategic direction, leadership, and oversight for 1st Line Non-Financial Risk Management Programs across GTB, including Operational Risk, Third Party Risk Management, Privacy, and Regulatory Compliance.
• Support the Risk & Control Self-Assessment (RCSA) program, including scope review, data gathering, and monitoring of remediation action plans.
• Partner with business lines, technology groups, and control units to ensure new initiative sponsors assess risks appropriately through the NIRA process.
• Update and document Key Risk Indicators for GTB and significant units, justifying thresholds for top operational risks.
• Participate in Scenario Analysis through documentation and research of relevant internal and external operational loss events.
• Provide guidance on TPRM requirements, including completing Inherent Risk Questionnaires and due diligence.
• Support the Enterprise Regulatory Compliance Management (eRCM) program by reviewing regulatory obligations and mapping them to GTB business units.
• Review Assessable Units and Assessable Categories (AUACs) and assist units in completing CRCA questionnaires.
• Provide expert oversight and direction to GTB business lines on AML compliance and Sanctions, leveraging Enterprise and GBM AML Risk as necessary.
• Advise on regulatory compliance matters for new regulations, organizational developments, and new products/services.
• Play a key role in developing and rolling out process changes and long-term solutions related to GTB’s AML controls.
• Represent GTB in working groups for the development of new AML and Sanctions Risk Management Policies.
• Provide subject matter expertise in structuring and rolling out new AML requirements and process changes.
• Support GTB business by developing implementation strategies and detailed project plans for AML program objectives.
• Provide subject matter expertise to GTB onboarding, products, EDDU, and business units in KYC, AML/ATF, and economic sanctions.
• Lead key initiatives in AML and Sanctions Risk Assessment, Audit resolution coordination, and regulatory response.
• Represent GTB in supporting implementation of changes to enterprise AML/ATF policies and local regulatory requirements.

Qualifications

• Minimum 10 years’ experience in financial services, including roles in process improvement, auditing, sales, non-financial risk, AML, compliance, and engaging executive management.
• Master’s degree in business administration, finance, or university degree in Legal/Compliance, business administration, or finance; equivalent work experience considered.
• CAMS certified or other relevant certification; agile designation or experience is an asset.
• Experience in enterprise or business line compliance program or operational risk management; AML knowledge is beneficial.
• Knowledge of GTB products and wholesale banking products and operating model is an asset.

Skills

• Fast learner with strong analytical and critical thinking capabilities.
• Change agent with high energy and ability to work under pressure.
• Understanding of compliance, operational risk framework tools, and best practices in AML/KYC.
• Strong analytical, investigative, reporting, and planning skills.
• Outstanding written and spoken communication abilities.
• Excellent leadership, interpersonal, and conflict resolution skills.
• Highly organized with ability to manage complex projects and multiple tasks concurrently.
• Spanish written and spoken is an asset.

Working Conditions

• Standard office-based environment with non-standard hours and global coverage requiring conference calls during Asian and European business hours.
• Dynamic, fast-paced environment with occasional travel.

Location(s): United States : Texas : Dallas