Director Routing & Logistics

Essential Functions

• Oversees all aspect of service routing using the Omnitracs routing technology for ~400 routes, providing ~1700 services per day (8500 per week)
• Lead and develop the team of logistics professionals in the Routing & Logistics Department, adhering to the core values: Customer Service, Safety & Compliance, Commitment to the Environment and Continuous Improvement
• Measure daily performance against key performance indicators and drive improvement – key focus area is to improve order density and improve our miles per stop performance
• Strive to maximize on-time performance while minimizing missed services through creative routing and management of resources
• Partner with IT and Operations to implement/exploit routing technology and ERP Systems
• Develop metrics to measure productivity, service, and service expense, that effectively identify/communicate distribution performance; accountable for the continuous improvement of those metrics
• Partner with key Field Operations leadership to identify opportunities, recommend distribution best practices, and implement plans to improve operations and region performance
• Perform analysis to identify areas for improvement in routing including customer service windows, resource needs, route efficiency, fill rates, overtime reduction
• Work with the senior team to remove any and all obstacles that deteriorate routing efficiencies
• Improve key department initiatives through process simplification and effective communication across key functional departments
• Proactively lead the company’s continuous improvement efforts to drive operational efficiency and customer responsiveness through routing optimization, leveraging future servicemanagement technology, processes, and best practices to standardize the team’s approach to automated route planning/execution

Key Characteristics

• Strategic Focus – Resolves problems effectively through distribution and data analysis expertise
• Distribution Excellence – Has the aptitude to apply processes, technology and tools that ensure the optimal distribution of services from our branches to our customers in terms of cost and customer service/value
• Communication – Able to communicate complex technical information in a clear and concise manner to audiences with a wide range of technical aptitude
• Customer Service – Inspire a customer service focused culture both for internal and external customers