Director, Risk Management - Information Security

About the role

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Responsibilities

• Directs staff and initiatives that support risk management programs, to include governance support, risk oversight, risk infrastructure development, identification, quantification, and aggregation of key and emerging risks and/or operational risks and controls.
• Builds and manages a high performing team of risk professionals through recruitment, training, coaching, performance management and related managerial activities.
• PARTNERS WITH KEY STAKEHOLDERS IN THE BUSINESS AND OVERSEES THE FORMULATION OF STRESS TEST PLANS, IDENTIFICATION, ASSESSMENT AND DOCUMENTATION OF RISKS AND CONTROLS, INCLUDING RISKS ASSOCIATED WITH NEW OR MODIFIED PRODUCTS, SERVICES, DISTRIBUTION CHANNELS, REGULATIONS AND/OR THIRD-PARTY OPERATIONS.
• DIRECTS THE OVERSIGHT OF MODEL RISK THROUGH MODEL DOCUMENTATION REVIEW, ASSESSMENT OF PERFORMANCE MONITORING, MODEL VALIDATION, AND USE IMPLEMENTATION.
• DIRECTS TEAMS IN THE DEVELOPMENT OF RISK DASHBOARDS AND REPORTING FORMATS IN ALIGNMENT WITH RISK APPETITE/PATTERN AND LEADS TEAMS IN THE IDENTIFICATION, QUANTIFICATION AND AGGREGATION OF RISKS USING ANALYTICAL METHODOLOGIES.
• REVIEWS, COMMUNICATES AND RECOMMENDS THE DEVELOPMENT OF RISK POLICIES AND PROCEDURES IN PARTNERSHIP WITH SENIOR LEADERS TO ENSURE APPROPRIATENESS AND ADEQUACY VERSUS INDUSTRY BEST PRACTICES AND REGULATORY REQUIREMENTS.
• ACTIONABLE FOR THE DEVELOPMENT, IMPLEMENTATION AND OVERSIGHT OF RISK MANAGEMENT FRAMEWORKS.
• OVERSEES THE PREPARATION OF KEY REPORTS AND COMMUNICATIONS AND MAY PRESENT TO GOVERNANCE COMMITTEES, SENIOR LEADERS, REGULATORY BODIES AND THE USAA BOARD OF DIRECTORS.

Requirements

• Bachelor's degree in Risk Management, Business, Finance, or related field; OR 4 years of relevant education and/or experience.
• Experiences That Will Support Your Success:
• 8 years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area; OR advanced degree/designation in Risk Management, Business, Finance, or other discipline relevant to risk management and 6 years of work experience in a discipline relevant to risk management; OR PhD in Risk Management, Business, Finance, or other discipline relevant to risk management and 4 years of work experience in a discipline relevant to risk management.
• 3 years of direct team lead or management experience.
• Advanced risk management experience in a complex institution and/or highly matrixed environment related to banking, insurance and/or financial services.
• Demonstrated experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes.
• Experience leading and directing work with both internal and external partners in a highly collaborative environment.
• Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include demonstrated ability to effectively make data-driven decisions.
• Proactively identifies potential concerns and follows-up to resolve issues.
• Advanced knowledge of Microsoft Office products including Excel and PowerPoint.

Qualifications

• Bachelor's degree in Risk Management, Business, Finance, or related field; OR 4 years of relevant education and/or experience.
• Experiences That Will Support Your Success:
• 8 years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area; OR advanced degree/designation in Risk Management, Business, Finance, or other discipline relevant to risk management and 6 years of work experience in a discipline relevant to risk management; OR PhD in Risk Management, Business, Finance, or other discipline relevant to risk management and 4 years of work experience in a discipline relevant to risk management.
• 3 years of direct team lead or management experience.
• Advanced risk management experience in a complex institution and/or highly matrixed environment related to banking, insurance and/or financial services.
• Demonstrated experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes.
• Experience leading and directing work with both internal and external partners in a highly collaborative environment.
• Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include demonstrated ability to effectively make data-driven decisions.
• Proactively identifies potential concerns and follows-up to resolve issues.
• Advanced knowledge of Microsoft Office products including Excel and PowerPoint.

Skills

• Strong understanding of key risk indicators (KRIs), risk appetite statements, risk and control self-assessments (RCSAs), and control testing and assessments.
• Familiarity with emerging and evolving AI-related risks, including those associated with Artificial Intelligence, Generative AI (GenAI), and large language models (LLMs).
• Currently hold, or be actively pursuing, industry-recognized certifications such as CISSP, CISM, CRISC, or other relevant security and risk designations.
• Demonstrated ability to apply critical thinking to analyze complex problems and drive positive, solution-oriented outcomes.
• Strategic mindset with the ability to understand the broader organizational ecosystem and how systems, data, and processes integrate to deliver real-time risk insights.
• Strong communication skills, both verbal and written, with a proven ability to build effective relationships across all business levels.
• Skilled in presenting to and engaging with executive leadership.
• Demonstrated ability to influence across multiple levels of leadership and drive alignment in a cross-functional environment.

Benefits

• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Variety of wellness programs
• Career path planning and continuing education

Pay

The salary range for this position is: $143,320 - $273,930.

Schedule

This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, or Charlotte, NC.