Director, Risk Management

At National Vision we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. National Vision is one of the largest optical retail companies in the United States with over 1,200 stores. We operate four retail brands: America’s Best Contacts & Eyeglasses, Eyeglass World, and Vista Optical inside select Fred Meyer stores and on select military bases. We offer an innovative culture where training is a priority, hard work is praised, and career growth is a reality.

About the Role

The Director of Risk Management is responsible for leading and overseeing the company's operational risk management program. This role is accountable for identifying, assessing, and managing operational risks affecting the company's employees, patients, customers, assets, operations, and reputation. The Director of Risk Management will oversee key risk areas including workers' compensation, general liability, premises liability, professional liability, auto liability, property claims, health and safety, insurance management, security programs, and crisis response. This role reports directly to the Deputy General Counsel and regularly interfaces with executive leadership, operational leaders, external brokers, insurers, and outside counsel.

Responsibilities

• Lead and manage the company’s operational risk management function across retail stores, healthcare/clinical locations, distribution centers, and corporate operations.
• Develop and implement risk mitigation strategies designed to reduce financial, operational, regulatory, and reputational exposure.
• Oversee workers’ compensation, general liability, premises liability, professional liability, auto liability, property and casualty claims, workplace safety, and security risks.
• Establish risk management standards, policies, procedures, and governance processes.
• Analyze incident trends, claims data, and operational metrics to identify systemic risks and recommend corrective actions.
• Partner with Operations and HR to improve injury prevention, return-to-work, and workplace safety initiatives.
• Responsible for developing claims management strategies, coverage analysis, and policy compliance.
• Support crisis management, business continuity, and emergency response planning activities.
• Develop reporting dashboards and risk metrics that support decision-making through data-driven analysis and strategic recommendations.
• Drive a culture of risk awareness and accountability across the organization.

Requirements

• 9+ years of progressive risk management experience in a multi-state organization. (Required)
• Experience supporting Multi-Unit Retail, Restaurant & Food Service, or Multi-Site Healthcare Organizations. (Required)
• Experience with public company governance and compliance environments. (Preferred)
• Corporate security experience. (Preferred)
• Experience preparing executive-level and board-level risk reporting. (Required)

Qualifications

• Four-year college degree or equivalent experience. (Required)
• Licenses, Certifications, Professional Affiliations: ARM, CPCU, CRM, CPHRM, CRCM, CIA, or CCEP. (Preferred)
• Strong knowledge of operational risk management principles. (Required)
• Understanding of healthcare and retail operational risks and regulatory frameworks. (Required)
• Strong analytical and problem-solving skills. (Required)
• Excellent communication and executive presentation skills. (Required)
• Strong project management and organizational skills. (Required)
• Ability to manage sensitive and confidential matters with sound judgment. (Required)

Schedule

20% hybrid corporate office environment with periodic travel to retail stores, manufacturing labs, and other operational sites.

Benefits

• Competitive compensation
• Comprehensive benefits package including health and dental insurance
• 401(k) retirement savings with company match
• Flex spending account
• Paid personal time off
• Paid company holidays
• Parental leave
• Employee eyewear discount
• Training programs and access to educational courses
• Opportunities for professional growth and long-term career fulfillment