Director, Risk and Fraud

About the role

This is an operator and leader role. You'll set strategy, run day-to-day risk and fraud operations, and build the systems and processes that scale with our portfolio. You'll work cross-functionally with Sales, Finance, Engineering, and Customer Experience to protect Quilt and our merchants — without becoming a speed bump in the sales motion.

Responsibilities

• Lead merchant underwriting operations end-to-end — credit review, risk decisioning, exposure monitoring, and policy management
• Manage fraud detection and prevention across the merchant portfolio, including chargeback management, dispute resolution, and loss mitigation
• Maintain credit exposure within defined thresholds while optimizing merchant approval rates and minimizing unnecessary friction
• Build and refine risk scoring models, underwriting frameworks, and fraud rule logic; champion automation wherever it reduces manual review without compromising controls
• Develop and track KPIs across underwriting decisioning quality, fraud losses, chargeback rates, and portfolio health
• Partner with Sales and Account Management to support merchant onboarding, escalations, and exception handling — acting as a collaborative resource, not a gatekeeper
• Lead, develop, and grow a team of risk analysts and fraud operations specialists
• Manage relationships with processors, card networks, and third-party risk vendors
• Stay ahead of evolving fraud vectors, card network rules, and regulatory requirements relevant to PayFac operations

Requirements

• 8-10+ years in payments risk, fraud, or underwriting — ideally in a PayFac, ISO, or acquiring environment
• Strong analytical and data skills; comfortable building models, querying data, and driving decisions from numbers
• Proven track record balancing risk discipline with business velocity in a high-growth setting
• Hands-on operator instincts — you don't just design processes, you run them
• Experience building and deploying risk automation tools and fraud ML models
• Track record building and leading high-performing risk operations teams
• Deep familiarity with chargeback management, dispute workflows, and card network rules (Visa, Mastercard)
• Strong written and verbal communication; able to translate risk concepts for non-technical stakeholders

Qualifications

• Nice to Have: Direct PayFac experience — familiarity with sponsor bank relationships, sub-merchant liability, and PayFac-specific regulatory obligations
• Experience with Stripe, or Adyen as processing platforms
• Background in specialty retail verticals (dive, pet, outdoor, liquor, etc.)

Skills

• Strong analytical and data skills
• Hands-on operator instincts
• Experience building and deploying risk automation tools and fraud ML models
• Deep familiarity with chargeback management, dispute workflows, and card network rules
• Strong written and verbal communication skills

Benefits

• Competitive salary and equity package
• Comprehensive benefits (health, dental, vision, 401k, etc.)
• Strong emphasis on engineering quality and career growth

Pay

Salary: 160-180k Base + Bonus

Schedule

Remote, based in the United States