Director, Revenue Operations - LP & Government

About the role

You will be responsible for managing daily operations to achieve the designated goals for Segment Sales and Client Management teams across the Legal Professionals & Government Segment of Thomson Reuters. The primary responsibilities of this position include partnering with the sales, partnerships & alliances, marketing, customer success and business leadership to initiate and drive initiatives, lead CRM adoption and usage, own the sales and renewal process, identify opportunities to remove administrative burdens, drive revenue measurement and outcomes, improve the efficiency of the sales organization, own strategy and execution of annual planning and develop technology plan for field tools through operations to support retention and growth through tactical and strategic initiatives.

Responsibilities

• Direct a high-performing team, using exceptional interpersonal skills and cultural sensitivity to build a collaborative environment that empowers and drives success across markets
• Initiate and drive major projects involving data collection, analysis, and investigation, develop recommendations, advocate initiatives, and create a model for implementation
• Partner with Sales and transformation leadership by initiating and driving major projects involving Revenue Operations analysis and investigation including, but not limited to, developing recommendations, advocating prioritization of initiatives, and creating foundational process and models for implementation
• Build and foster a collaborative relationship between sales, partnerships & alliances, customer success and marketing – all driving toward a common set of KPIs and measured on a routine basis
• Identify, design and lead projects that further simplify the complex data ecosystem to drive standardization in business intelligence for the business
• Proactively create and implement strategies for sales process improvement and effectiveness that facilitates an organization of continuous process improvement, drive implementation and adoption of sales tools & support to ensure efficiency and consistency in coaching, performance, and reporting
• Foster an Ai focused culture, leveraging Ai to ‘run the business’ and advocate for an Ai forward operating mechanism
• Assess current operating processes and business models relative to the dynamics of the current market and position and drive thought leadership within the segment
• Lead President level forecast calls to drive focus, accountability and deal level inspection to ensure efficacy of the forecasting process
• Partner with Sales, Marketing and P&A teams to deliver a streamlined and accurate forecasting methodology with an emphasis on pipeline driven insights and performance-based discussions
• Structure, document, and communicate rules of engagement and sales policies within organizations balanced between the right level of required documentation and ease of use
• Serve as a primary resource for pre-sales inquiries while focusing team on key priorities that drive and impact sales

Requirements

You’re a fit for the role of Director, Revenue Operations - Legal Professionals & Government if your background includes:

• 10+ years of experience in GTM operations, sales, revenue operations, strategy, marketing or related experience
• Four-year college degree required
• Business operations experience, primarily in project management, GTM structuring and implementing process improvements
• Prior people management experience leading a high performing employees
• Sales Pipeline management and Forecasting process experience
• Experience using business analytics to determine root causes and identify solutions
• Demonstrated knowledge and understanding of sales and client management workflow procedures and general business workflows
• Prior exposure to sales and client management environments and working directly with the sales and account management field and inside organization
• Proven ability to build relationships cross functionally and influence all levels within the organization
• Strong thought leadership, influential communication skills, and a capacity to guide and direct field-facing initiatives through the leadership team
• Strong business acumen and ability to optimize operational sales channel performance
• Proven effective project management capability in a highly-matrixed, customer-centric organization
• Ability to travel as required by the needs of the business – estimated 20%

Qualifications

You should have:

• Proven ability to build relationships cross functionally and influence all levels within the organization
• Strong thought leadership, influential communication skills, and a capacity to guide and direct field-facing initiatives through the leadership team
• Strong business acumen and ability to optimize operational sales channel performance
• Proven effective project management capability in a highly-matrixed, customer-centric organization
• Ability to travel as required by the needs of the business – estimated 20%

Skills

The ideal candidate should possess:

• Exceptional interpersonal skills and cultural sensitivity
• Exceptional project management and organizational skills
• Exceptional analytical and problem-solving skills
• Exceptional communication and presentation skills
• Exceptional collaboration and teamwork skills
• Exceptional leadership and management skills
• Exceptional negotiation and conflict resolution skills
• Exceptional data analysis and interpretation skills
• Exceptional business acumen and strategic thinking skills
• Exceptional customer service and client management skills
• Exceptional sales and marketing skills
• Exceptional technology and digital literacy skills

Benefits

This role offers:

• A hybrid work model
• Flexibility and work-life balance
• Career development and growth opportunities
• Industry competitive benefits
• A supportive and inclusive culture
• Opportunities to make a real-world impact

Pay

$137,200 USD - $254,800 USD (US)

Schedule

Hybrid work model with 2-3 days a week in the office depending on the role