Director, Revenue Cycle Technology & Automation

About the role

The Director, Revenue Cycle Technology & Automation is accountable for the technology, automation, and AI‑enabled workflows that power the UVMH’s revenue integrity, from patient access and eligibility through coding, claims, denials, and payment. This role is chartered to convert the revenue cycle from a supported cost center into a measurable margin engine. The Director owns the revenue cycle technology stack (Epic revenue applications and integrated bolt‑ons), an explicit automation roadmap with quantified return targets, denials prevention, prior‑authorization automation, coding assistance, payer connectivity, and robotic and agentic workflow automation, and the data integrity that links clinical quality documentation to appropriate reimbursement. The role operates under the UVMH’s “back‑office assertive, clinical deliberate” automation posture: administrative automation is pursued assertively, with rigorous controls, auditability, and human accountability for every automated decision that touches a patient account.

Responsibilities

• Lead technology, automation, and AI‑enabled workflows across the entire revenue cycle, from patient access to payment.
• Transform the revenue cycle from a cost center into a measurable margin engine.
• Own and manage the revenue cycle technology stack, including Epic revenue applications and integrated bolt‑on solutions.
• Develop and execute an automation roadmap with quantified return‑on‑investment targets.
• Implement denials prevention strategies and prior‑authorization automation.
• Provide coding assistance tools and enhance payer connectivity.
• Design and oversee robotic and agentic workflow automation initiatives.
• Ensure data integrity that links clinical quality documentation to appropriate reimbursement.
• Operate under a “back‑office assertive, clinical deliberate” automation posture, maintaining rigorous controls, auditability, and human accountability for all automated decisions affecting patient accounts.

Requirements

• Bachelor’s degree in business, finance, health information management, computer science, or a related field (required); Master’s degree preferred.
• Ten or more years of progressive healthcare IT experience (required).
• Five or more years leading application, platform, or product teams (required).