Director, Revenue Cycle

About the role

At Tulea Health, we are compassionate partners seeking to elevate the infusion experience for patients through collaboration with the health systems that serve them. We create industry‑leading Ambulatory Infusion Centers that deliver comfortable, consistent, caring therapy experiences personalized for each patient. Our innovative model does not compete with our health system partners but rather operates under their brand. We provide the financial investment, resources, personnel, supporting technology, and specialized expertise needed to drive success through a performance‑oriented partnership model.

The Revenue Cycle Director will lead the strategy and execution of our revenue cycle function across our growing portfolio of infusion services sites, partnering closely with local site teams to drive financial performance for our customers. You will own the integrity of our revenue management processes and technology infrastructure enterprise‑wide, building the people, processes, and controls needed to deliver accurate and appropriate reimbursement for our services. You will build, lead, and develop a team of revenue cycle professionals, and integrate with our customer and clinical operations teams as well as with our health system partners to sustain the ongoing financial health of our infusion center operations. This role will set the vision for, and continuously and measurably improve, the efficiency and effectiveness of our client‑focused revenue cycle processes across the portfolio.

Responsibilities

• Lead and oversee the day‑to‑day activities associated with accurate and efficient revenue cycle processes for our Ambulatory Infusion Centers, including claims management, payment posting and reconciliation, denial management, insurance follow‑up, and other related tasks, building and leading a team of revenue cycle professionals accountable for this work.
• Partner with our clinical team members to integrate revenue integrity appropriately and effectively into patient‑facing processes and engagement strategies, especially for patient co‑payment, prior authorization management, and accurate and compliant documentation.
• Integrate with our customers’ patient financial assistance infrastructure to help facilitate access to care and support our patient navigators and clinical team members.
• Own the selection, development, implementation and ongoing utilization of technology to support our revenue cycle performance, in partnership with our clinical and IT stakeholders.
• Establish and actively manage key performance indicators that lead to continued overachievement of customer‑specific service level standards and financial performance targets across our portfolio of sites.
• Serve as a strategic partner to senior customer operations and health system leadership, shaping payer engagement and collaboration strategies in conjunction with our health system partners.
• Partner with our corporate finance and executive leadership teams to deliver accurate and timely reporting, financial forecasting, and customer management, translating site‑level performance into enterprise‑wide insights.
• Recruit, lead, mentor, and develop a high‑performing team of revenue cycle professionals, fostering a culture of accountability, continuous improvement, and professional growth.
• Develop and implement standardized revenue cycle policies, procedures, and best practices across our growing portfolio of Ambulatory Infusion Centers to ensure consistency, scalability, and compliance as we grow.
• Serve as a subject matter expert and thought partner to executive leadership on revenue cycle performance, trends, and opportunities, presenting findings and recommendations to senior stakeholders.

Qualifications

• 5+ years of experience leading, managing, and executing the revenue cycle for an ambulatory or outpatient infusion center, home infusion, specialty pharmacy, or specialty physician practice with infusion services.
• 5+ years of experience building, leading, and mentoring a team, including performance management.
• Demonstrated ability to drive accurate and efficient revenue cycle performance across multiple sites or a growing portfolio of locations for ambulatory infusion services or a related domain with a high degree of integrity, efficiency, and collaboration.
• Desire to work in a collaborative, team‑based environment where your work has an immediate and direct impact on the mission of the organization—creating a superior patient experience.
• Track record of creating, executing, and leading highly productive revenue cycle processes and teams that support consistent and effective reimbursement for the services for which you and your team are accountable.
• Strong communication skills; able to translate complex revenue cycle data into clear, actionable insights for executive and health system leadership.
• Understanding and utilization of industry‑standard provider revenue cycle management technology tools; experience with infusion‑specific solutions is a significant plus.
• Propensity to innovate, overcome obstacles, and solve problems to eliminate barriers to success.
• Experience with continuous process improvement methodologies and techniques.
• Background working in a cross‑functional environment where collaboration with patient‑facing clinical colleagues is essential.
• Ability to thrive in a rapidly evolving environment with diverse stakeholders who welcome innovative ideas and solutions.
• Comfortable stepping outside your role and respectfully challenging peers and senior leaders across functions to ensure effective overall performance based on a high degree of trust.
• Embrace a fast‑paced, dynamic team in a high‑growth environment, possessing excellent interpersonal and listening skills and a desire to remove barriers to growth through innovation and creativity.