Director, Research
Rush Street Interactive · United States · 1 mo ago
RemoteRemoteAnalyst$160k–$170k/yrFull-time
We need to output HTML fragment with sections: About the role? Actually the posting includes description of role, responsibilities, qualifications, benefits, pay. We need headings: for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use only when real content.
We need to parse the posting.
First paragraph: "Rush Street Interactive (NYSE: RSI) is a market leader..." That's about company. Could be "About the role"? Actually the role description starts after that: "As part of Rush Street Interactive’s mission..." That's role overview. Could be "About the role". We'll put that as
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use only when real content.
We need to parse the posting.
First paragraph: "Rush Street Interactive (NYSE: RSI) is a market leader..." That's about company. Could be "About the role"? Actually the role description starts after that: "As part of Rush Street Interactive’s mission..." That's role overview. Could be "About the role". We'll put that as About the role
then
with that paragraph. Then responsibilities: many bullet-like sentences starting with "Lead and manage..." etc. Those are responsibilities. We'll create
Responsibilities
then- each.
We need to extract each responsibility line. Let's list them from "What You'll Do" section:
- Lead and manage a structured, ongoing player, market, and competitive research program across RSI’s regulated markets.
- Own and maintain a competitive and market scorecard covering market share, feature and promotional parity, vendor and content exclusivity, competitive positioning, and player experience across the journey from registration and KYC through onboarding, login, and retention.
- Lead, develop, and manage the Research team, setting clear priorities and performance expectations, coaching team members, supporting professional development, and ensuring the team has the capabilities and capacity to meet research needs across the organization.
- Partner with Marketing to conduct brand perception, positioning, campaign, and creative research to inform messaging and channel decisions.
- Partner with Product to validate roadmap decisions and feature prioritization using player and market evidence.
- Partner with Commercial to inform pricing, promotional, vendor, and content decisions, including analysis of exclusivity opportunities and their potential market impact.
- Design and conduct qualitative and quantitative research, including user testing, focus groups, moderated interviews, player surveys, and other appropriate research methodologies.
- Identify player motivations, behaviors, needs, and friction points and translate findings into actionable recommendations. (actually "translate findings into actionable recommendations.")
- Facilitate structured feedback and research readout sessions with Product, Marketing, Commercial, and other stakeholders to translate insights into business actions.
- Serve as a research partner across Marketing, CRM, Product, Commercial, UX, Data/Analytics, Customer Support, and Design System teams to establish a shared evidence base and reduce duplicative research efforts.
- Establish and manage a centralized intake process through which teams can submit research requests with clearly defined business questions, audiences, and timelines.
- Develop and maintain a transparent research prioritization framework based on factors such as business impact, urgency, effort, and the number of initiatives supported or unblocked.
- Maintain a shared, searchable repository of research findings, competitive intelligence, and market information that enables teams to access and reuse existing insights.
- Establish recurring research and insight readouts, at minimum monthly, connecting new findings to active Product, Marketing, Commercial, and other business decisions.
- Manage and brief external research agencies, data providers, and other specialized vendors.
- Monitor vendor and content exclusivity within the competitive landscape and provide relevant intelligence to support RSI vendor and commercial decisions.
- Partner with Analytics and Data Science to integrate qualitative research findings with behavioral, operational, and performance data.
- Communicate research findings through reports, presentations, working sessions, and other appropriate formats that enable stakeholders to understand insights and take action.
- Monitor emerging trends in gaming, fintech, digital experiences, and relevant adjacent industries and incorporate applicable findings into RSI research and business recommendations.
- Adapt research approaches to reflect regional and cultural nuances across U.S. and international markets, particularly Latin America.
- Establish a trusted, company-wide source of player, market, and competitive intelligence that supports evidence-based decision-making.
- Connect research outcomes to measurable business performance, including acquisition, conversion, retention, and player value.
That's responsibilities.
Now qualifications: "What You'll Bring" includes experience etc. We'll treat as Requirements/Qualifications/Skills. Could separate: Requirements (experience), Qualifications (skills), Skills (tools). But we can combine into one section maybe "Requirements". However instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should include separate sections if content exists.
We have:
- 8+ years of experience in player research, market research, consumer insights, user research, competitive intelligence, or a related research discipline, ideally within gaming, fintech, digital consumer products, or a comparable environment.
- Demonstrated expertise in player, market, consumer insights, or related research within gaming, fintech, digital consumer products, or similarly complex environments.
- Proven ability to design, conduct, analyze, and apply qualitative and quantitative research to business decisions.
- Expertise in competitive analysis, market share tracking, benchmarking, and market intelligence.
- Demonstrated experience translating research into actionable recommendations for Marketing, Product, CRM, and Commercial stakeholders.
- Experience partnering with cross-functional teams and senior leaders to influence campaign, product roadmap, customer experience, and monetization decisions.
- Experience managing external research agencies, vendors, and data partners.
- Knowledge of approaches for evaluating vendor and content exclusivity and related market opportunities.
- Hands-on experience with research platforms and tools such as UserTesting, Maze, Optimal Workshop, UserZoom, or comparable solutions.
- Experience developing and managing intake and prioritization processes for research, analytics, or similar requests involving multiple stakeholders.
- Strong written, verbal, presentation, and storytelling skills, with the ability to synthesize complex qualitative and quantitative information into clear recommendations.
- Demonstrated ability to collaborate effectively with Design leadership and Design System teams.
- Familiarity with Figma libraries, design tokens, and pattern documentation is preferred; creative direction remains the responsibility of Design.
- Strong analytical thinking and curiosity regarding player behavior, market dynamics, and the connection between research insights and business outcomes.
- Ability to manage multiple research initiatives and stakeholder needs concurrently.
- Fluent in English.
- Spanish or Portuguese proficiency is preferred.
- Ability to travel occasionally, both domestically and internationally.
- This role spans a wide breadth of experience at Rush Street Interactive, welcoming candidates with diverse experiences, backgrounds, and locations.
- The pay range reflects potential variations in experience, skills, and location. The pay range does not reflect total compensation, which includes base pay, benefits, and/or bonuses. For candidates outside the US (Canada, Europe, Latin America), we take a locally informed approach to compensation and will share specific ranges based on your country of residence.
- Location Eligibility (for nationwide roles): Open to candidates in eligible locations in the Continental US or Canada.
- Location Eligibility (for other roles): Location requirements may vary and will be specified in the job posting.
- Benefits Discretionary annual company bonus (Eligibility Varies by Role) 401(k) plan with 100% company match on the first 4%Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurancePaid Time Off (Eligibility Varies by Role)Employee Assistance Program (EAP)
- Pay Range $160,000—$170,000 USD
- What Makes Us Great ... (benefits/culture) maybe not needed as separate section? Could be "Benefits" but we already have benefits listed. The "What Makes Us Great" is more about culture; could be omitted as boilerplate? It's not explicitly benefits but could be considered "About the company". Might be considered boilerplate; but it's not cookie/navigation/legal/EEO etc. It's a description of culture; maybe we can include as a separate section "About the company" but not in allowed headings. The allowed headings list does not include "About the company". Could incorporate into "About the role"? Might be okay to omit as not required. The instruction: "Prefer a few substantive sections over many thin ones." So we can skip that.
We need Benefits section: we have bullet list: Discretionary annual company bonus (Eligibility Varies by Role) 401(k) plan with 100% company match on the first 4% Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance Paid Time Off (Eligibility Varies by Role) Employee Assistance Program (EAP). We'll format as
- each.
Pay section: Pay Range $160,000—$170,000 USD. Also note about pay range etc. We'll include that as
Pay
with that sentence. Schedule: Not mentioned. So omit. Location eligibility maybe could be part of Requirements? Could be separate but not in allowed headings. Could incorporate into Requirements paragraph. We must not repeat job title as heading. Not include Job ID. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. At end there is EEO statement etc. Remove that. Also "Apply now!" etc. Remove. Also "Rush Street Interactive uses AI-assisted tools..." etc. That's hiring process info maybe not boilerplate but could be considered application instructions? It's about hiring process; maybe we should remove as it's not substantive about role. The instruction: remove application instructions. That includes AI-assisted tools note, E-Verify participation notice, Right to Work notice. So remove those. Now produce HTML fragment. Structure:
About the role
... (company overview + role overview)
Responsibilities
- ... ...
Requirements
... combine experience etc? Could be a paragraph summarizing? But we need to preserve all substantive information; cannot summarize away detail. So we need to list each requirement as separate
- maybe under
- . However the heading "Requirements" expects list. We'll put each bullet as
- .
Similarly we could have "Qualifications" and "Skills" but to avoid many thin sections, we can combine all into Requirements. But we need to preserve all detail; we can list them as items.
Thus:
Requirements
- 8+ years of experience in player research, market research, consumer insights, user research, competitive intelligence, or a related research discipline, ideally within gaming, fintech, digital consumer products, or a comparable environment.
- Demonstrated expertise in player, market, consumer insights, or related research within gaming, fintech, digital consumer products, or similarly complex environments. ...
- .
Similarly we could have "Qualifications" and "Skills" but to avoid many thin sections, we can combine all into Requirements. But we need to preserve all detail; we can list them as items.
Thus:
- each.
Pay section: Pay Range $160,000—$170,000 USD. Also note about pay range etc. We'll include that as