Director Reporting & Analytic

About the role

The Director of Reporting & Analytics leads operational reporting, analytics, and insight generation, transforming data into executive‑ready insights that drive performance improvement, cost containment, and member experience outcomes. The role manages multiple managers and/or senior leads, elevates analytical maturity from reactive reporting to proactive insight‑driven decision support, and reports into the Operations business area.

Responsibilities

• Strategy & Execution: Establish and own the multi‑year vision and roadmap for Operations Reporting & Analytics, aligned to operational priorities and transformation initiatives; establish standards for reporting quality, analytical rigor, and insight generation; advance the organization from reactive reporting to proactive issue and opportunity analytics; serve as a trusted advisor to senior leadership delivering clear, concise, compelling narratives that translate data into business impact.
• Operational Analytics & Performance Enablement: Oversee development of operational dashboards, KPIs, and analytical products across claims, call center, enrollment, provider, and benefit configuration domains; ensure proactive identification of performance risks, root causes, and emerging trends; drive automation and simplification of reporting processes, including variance detection and self‑service capabilities; partner with business leaders to translate insights into process, system, and policy improvements.
• People Leadership & Development: Lead, mentor, and develop managers and senior individual contributors; build analytical capability through coaching, structured training, and skill development; set clear expectations for performance, accountability, and outcomes.

Requirements

• Bachelor’s degree in Data Analytics, Business, Statistics, Engineering, or related field; Master’s degree preferred.
• 12+ years of progressive experience in analytics, reporting, business intelligence, or operational performance roles.
• 5+ years of experience leading managers and/or senior analytical teams.
• Advanced expertise in Tableau, with strong SQL and data modeling capabilities.
• Proven executive presence with ability to influence senior leaders through clear, confident communication.
• Demonstrated strength in translating complex analysis into compelling business narratives and value cases.
• High comfort operating in ambiguity and leading through change in complex, matrixed environments.
• Must have an Android or iOS device compatible with the free Microsoft Authenticator app.