Director, Referral/Family Services Program

About the role

Join LifeLink — Join a Life Saving Team! More than four decades ago, a visionary group of innovators, led by renowned nephrologist Dr. Dana Shires, made a life-changing commitment—to save lives through organ and tissue donation. From that bold beginning, LifeLink Foundation was established – founded with heart, purpose, and a mission that still guides us today. At LifeLink, we are united by our mission: To honor donors and save lives through organ and tissue donation. Our vision remains clear: To maximize the gift of life while giving hope to donor families and transplant patients.

Responsibilities

• Guide assigned staff toward accomplishment of LifeLink’s mission and goals; including selection, training and development, scheduling and job assignments, coaching and counseling, appraisal and recognition, and recommending promotional and disciplinary status.
• Direct work planning in conjunction with the Manager and/or Assistant Manager; approves call schedules, vacation requests, expense reports, etc., to ensure adequate staff and adherence to policies.
• Participate in hiring through screening resumes and conducting interviews.
• Absess and guide performance of assigned staff through case debriefs and interactions with staff when functioning as an Administrator on Call and by observing them in the field.
• Prepare and deliver mid-year and annual performance appraisals of assigned staff in collaboration with the AED.
• Serve as mentor to new staff by coordinating and participating in classroom orientation and regular meetings to assess progress.
• Create and participate in the RC call-rotation schedule and scheduling. Approve the FCC call schedule.
• Serve as a first line of consultation to any authorization or Donor Designation issues with staff/AOC.
• Identify opportunities for improvement in the referral process and is an active participant in studying and implementing changes.
• Ensure maintenance of weekly referral quality assurance and assist data coordinator with reporting.
• Manage any personnel-related issues or situations that apply to FCC/RC/DFS staff.
• Work closely with the AED and Executive Director (ED) to review external regulatory agency (CMS, UNOS, AOPO, SRTR) requirements, including regular review of standards and available measurements ensuring compliance with requirements and reporting.
• Participate in definition and implementation of Foundation strategic planning in areas of responsibility.
• Work with the Manager and/or Assistant Manager for participation and coordination of training with appropriate Hospital Development staff to support and participate in various Hospital Development initiatives.
• Participate in the AOC call schedule to ensure efficient operation of donation activities.
• Work with Managers of FCCs from Florida, Georgia, and Puerto Rico to oversee Foundation improvement projects related to authorization, DCD, and other related subjects.
• Manage any personnel-related issues or situations that apply to FCC/RC/DFS staff.

Requirements

• Passionate about helping others and making a difference
• Aligned with LifeLink’s core values of Compassion, Excellence, Legacy, People, and Quality
• Registered Nurse, Physician Assistant licensure plus a minimum of two years of experience in an ICU, or OR setting.
• CPTC certification
• A minimum of two years of experience in management with progressive responsibility and demonstrated proficiency and expertise in directing policies and protocols.
• Demonstrate ability to interact with donor families and maintain above average authorization rate.
• Demonstrate physical ability to lift, carry and/or move equipment over 10 lbs.
• Demonstrate ability to handle 24/7 call-rotation responsibilities and respond to emergency situations.
• Demonstrate interpersonal and leadership skills, with professional attitude necessary to interact and communicate effectively with administration, staff and external agencies.
• Good driving record and current state driver license.

Qualifications

• Friendly, team-oriented and interactive environment
• Flexibility in work schedule, based on call schedule/case duration

Skills

• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite

Benefits

LifeLink offers a comprehensive benefits package including health insurance, retirement plans, paid time off, and more. We believe in providing our employees with the tools they need to succeed and thrive.

Pay

Competitive salary commensurate with experience and qualifications.

Schedule

Flexible schedule to accommodate call-rotation and emergency situations.

Diversity, Equity & Inclusion

LifeLink is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment that reflects the communities we serve.