Director, Real Estate - New England Owned Assets

Operational Execution and Oversight

• Accountable for the operational execution and performance of the portfolio.
• Ensure strong team alignment with property-level strategies, regional goals, and organization initiatives.
• Hold RPMs accountable for conducting regular site visits and property inspections.
• Prioritize and personally conduct site visits based on operational risk, performance gaps, and opportunities.
• Review and actively manage key performance indicators (delinquency, turnover, make ready, etc).
• Ensure asset improvement plans are clearly defined, executed effectively and efficiently, and tracked with measurable outcomes and accountability.
• Be the trusted market expert, quickly identify trends, understand the operational impacts, and translate insights into action.
• Lead and actively participate in initiatives that improve operational effectiveness.
• Adhere to timelines for reporting, accounting, etc.

Financial Management

• Ensure strong financial stewardship of the portfolio.
• Train and mentor RPMs on best practice budgeting, financial areas of risk, and financial storytelling.
• Review and approve all property-level budgets, key performance indicators, and financial performance.
• Use data-driven insights to identify trends, risks, gaps, and opportunities for improvement.
• Make informed operational decisions based on sound accurate financial analysis.
• Partner closely with RPMs and Accounting to ensure accurate and timely reporting.
• Provide clear, consistent communication regarding financial performance.

Talent and Leadership

• Model and reinforce Greystar's core values and leadership competencies.
• Hire, develop, and retain high-performing RPMs and regional leaders.
• Coach and develop direct reports through one-on-one meetings, team huddles, performance feedback, and targeted development plans.
• Hold leaders accountable for recruiting, onboarding, training, performance management, and talent assessment.
• Ensure consistent and compliant interpretation and application of HR policies and employment laws.
• Provide timely, specific, candid, and considerate feedback.
• Ensure timely corrective actions and fact-based terminations.
• Foster team engagement, recognition, and a positive performance-driven culture.

Client and Resident Engagement

• Strengthen and sustain client relationships.
• Ensure proper preparation for client calls, visits, and meetings.
• Provide clients with clear updates, proactive insights, and action-oriented solutions.
• Represent Greystar's brand, values, and service standards in all client and resident interactions.

Risk Management and Compliance

• Ensure full compliance with legal, regulatory, and internal operational standards.
• Perform final review of audits and confirm all action items have been appropriately addressed.
• Proactively identify and mitigate operational and safety risks.
• Display sound judgment when to escalate critical issues.
• Maintain accurate documentation and reporting.

Business Development Support

• Contribute to new business efforts.
• Support underwriting and due diligence processes.
• Aid in pitch preparation and presentations.
• Promote Greystar's reputation for operational excellence and service quality.

Experience and Education

• Typically, 10 or more years of increasing responsibility and complexity in relevant experience.
• Minimum of 5 years of progressive leadership experience in property operations or real estate management, preferably in multi-family housing.
• Bachelor's degree in Real Estate, Business Administration, Finance, Accounting, or related field preferred.

Additional Compensation

• Base salary range: $175,000 - $185,000.
• Quarterly or annual bonus program based on individual and company performance.
• Onsite Property Positions: Weekly, monthly, and/or quarterly bonus programs.

Corporate Positions

• Quarterly or annual bonus program based on individual and company performance.

Benefits Offered

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
• Generous Paid Time off.
• Onsite Housing Discount.
• 6-Week Paid Sabbatical after 10 years of service.
• 401(k) with Company Match up to 6% of pay.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement.
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.