Director, RCM Project Management Office

About the role

The Director of RCM Project Management Office (PMO) provides strategic and operational leadership for the Enterprise Revenue Cycle project portfolio and is responsible for translating organizational priorities into a governed, prioritized, adequately resourced, and measurable portfolio of initiatives. This position provides leadership and oversight for portfolio governance, project prioritization, PMO standards, resource and capacity planning, executive reporting, risk management, benefits realization, and delivery of complex revenue cycle, technology, digital transformation, operational improvement, and integration initiatives. The Director leads PMO professionals and partners with executive, operational, clinical, financial, and technical leaders to ensure initiatives are aligned with organizational priorities and achieve measurable outcomes.

Physical requirements include prolonged periods of sitting at a desk and working on a computer, and frequent use of hands and fingers to operate a computer and other office equipment. The work environment is a standard office or remote setting, with possible travel to various WVUM locations as required.

Responsibilities

• Provides strategic leadership for the Enterprise Revenue Cycle project, program, and transformation portfolio, ensuring initiatives are aligned with organizational, financial, operational, regulatory, and technology priorities.
• Establishes and leads portfolio governance, including project intake, business case review, prioritization, sequencing, approval, stage-gate, escalation, and closure processes.
• Advises executive leadership regarding project investment, prioritization, resource allocation, acceleration, redesign, deferral, or termination based on strategic value, organizational readiness, risk, complexity, capacity, and expected outcomes.
• Develops, implements, and continuously improves PMO methodologies, standards, tools, templates, dashboards, reporting processes, project controls, and performance measures to support consistent and effective project delivery.
• Oversees complex, high-risk, cross-functional, multi-facility, and enterprise-critical programs from planning through implementation, stabilization, benefits validation, and closure.
• Monitors portfolio and project performance, including scope, schedule, budget, quality, resources, risks, issues, dependencies, readiness, adoption, and benefits realization; identifies and facilitates recovery plans when performance is at risk.
• Directs and supports transformation initiatives across the hospital and professional revenue cycle continuum, including patient access, clinical documentation, coding, charge capture, revenue integrity, billing, accounts receivable, denials, reimbursement, customer service, and patient financial services.
• Partners with Revenue Cycle, Finance, Compliance, HIM, Coding, Clinical Operations, Patient Access, Patient Financial Services, Revenue Integrity, Information Technology, and other stakeholders to coordinate initiatives that impact operations, technology, documentation, reimbursement, or patient communications.
• Provides governance and oversight for Revenue Cycle technology, digital transformation, automation, analytics, interoperability, system implementations, upgrades, integrations, migrations, optimization efforts, and technology-enabled process improvement.
• Oversees Revenue Cycle vendor implementations and transitions, including requirements, implementation planning, deliverables, service expectations, data dependencies, testing, security review, financial commitments, and value realization.
• Develops and maintains executive-level portfolio reporting and communicates project health, risks, dependencies, resource constraints, decisions