Director, Quality

Responsibilities

Oversee and manage all aspects of construction quality control and assurance across Gray Construction operations.

Develop, implement, and continuously improve a comprehensive construction quality management program, including all policies, procedures, standards, and tools, aligned with industry best practices.

Provide centralized oversight and direction for all project-based quality programs to ensure consistent execution company-wide.

Establish, enforce, and maintain standardized quality assurance processes, inspection protocols, and documentation requirements for all phases of construction.

Conduct regular project site visits to assess quality practices and verify compliance with contract documents, specifications, codes, and applicable standards.

Establish and monitor key performance indicators (KPIs) and analyze quality data to identify trends, risks, and continuous improvement opportunities.

Lead technical reviews, root cause analyses, and corrective action planning for quality issues, defects, and non-conformances.

Communicate lessons learned, recurring quality risks, and best practices across the organization to drive consistent improvement.

Collaborate with project managers, superintendents, and trade contractors to integrate quality considerations into project planning, scheduling, and decision-making.

Identify quality-related risks and hazards and develop mitigation strategies to reduce rework, claims, warranty exposure, and operational risk.

Coverage of safe work practices to ensure alignment between quality execution and jobsite safety.

Partner with operations, legal, and insurance teams to support contractual compliance, claims avoidance, and risk mitigation strategies.

Design and deliver training programs, in partnership with Gray’s Learning & Development team, to strengthen quality standards, inspection techniques, documentation, and accountability.

Establish and partner with a network of Subject Matter Experts to support critical technical disciplines and high-risk scopes of work.

Build and maintain strategic partnerships with suppliers, manufacturers, and vendors to support technical reviews, training, and constructability solutions.

Lead, mentor, and develop a team of quality professionals, providing direction, coaching, and performance management to build long-term organizational capability.

Qualifications

The new team member is required to have a bachelor’s or technical/associate degree in a related field; and 10 years of related experience; or the equivalent total of both experience and education totaling 14 years.

The selected candidate will have excellent communication skills.

At least 5 years in a leadership or management role, managing teams and quality initiatives.

The selected team member will have proficiency in quality processes, inspection techniques, and regulatory requirements.

The new team member should be an energetic, self-motivated individual who enjoys a team environment, as well as a passion for collaboration and professional development.