Director, Quality

About the role

The Business Unit Quality Director leads all quality performance, execution, and results within an assigned Business Unit. This role ensures quality is fully integrated into daily manufacturing operations, driving measurable improvements in product quality, operational performance, and customer satisfaction.

Responsibilities

• Lead all quality performance for the Business Unit, with accountability for key metrics including External and Internal Defects per unit, Cost of Poor Quality (COPQ), and overall customer quality performance
• Partner with Site Leaders ensuring consistency and accountability across all locations
• Drive defect prevention by embedding quality into daily production processes and responding to customer complaints, escalations, and warranty issues
• Use root cause methodologies (e.g., 8D, A3) to eliminate systemic issues
• Ensure effective execution of enterprise Quality Management System (QMS) standards at the plant level, including audits, document control, and CAPA processes
• Collaborate with Supply Chain and Supplier Quality to improve incoming material quality and supplier performance
• Monitor and analyze quality data to identify trends, risks, and improvement opportunities across the Business Unit
• Build and develop high-performing quality teams, strengthening capabilities in problem-solving, data analysis, and Lean quality practices
• Foster a culture of accountability, continuous improvement, and customer-focused quality

Requirements

• Bachelor’s degree in engineering, Quality, or a related field (Master’s preferred)
• 10+ years of progressive experience in manufacturing quality leadership
• 5+ years of experience leading quality across multiple sites in a matrix organization
• Automotive, HVAC or similar manufacturing industry experience preferred
• Proven track of operational quality improvement, driving problem solving, visual management while developing teams on the shop floor
• Strong knowledge of Lean manufacturing principles and their application to quality
• Demonstrated expertise in root cause analysis and structured problem-solving methodologies
• Proven ability to influence and lead cross-functional teams in a matrixed environment
• Strong business acumen with the ability to connect quality performance to operational and financial outcomes
• Dynamic, driven and can-do mindset

Qualifications

• Essential Mental And Physical Functions:
• Ability to analyze complex problems, interpret data, and make sound decisions in a fast-paced manufacturing environment
• Strong communication skills, with the ability to engage effectively from shop floor employees to executive leadership
• Ability to manage multiple priorities and drive results across geographically dispersed teams
• Capability to lead through influence, collaboration, and accountability
• Ability to work in and navigate production floor environments, including standing, walking, and exposure to typical manufacturing conditions

Skills

• Knowledge of Lean manufacturing principles and their application to quality
• Expertise in root cause analysis and structured problem-solving methodologies
• Influence and lead cross-functional teams in a matrixed environment
• Business acumen connecting quality performance to operational and financial outcomes

Benefits

Regular exposure to production facilities, including shop floor conditions such as noise, moving equipment, and varying temperatures

Requires adherence to all safety policies and use of appropriate personal protective equipment (PPE) when in manufacturing areas

Travel to company locations and is expected up to 60% of the time, with occasional travel to suppliers or customers as needed.