Director, Quality - SATCOM Manufacturing

About the role

The Director of Quality provides strategic and hands-on leadership for Quality programs and EH&S reporting across a multi-site Texas SATCOM manufacturing operation. This role is responsible for ensuring product reliability, regulatory compliance, customer satisfaction, and workplace safety.

Responsibilities

• Develop and execute multi-site quality strategy aligned with corporate objectives
• Lead and mentor a lean Quality organization
• Establish quality KPIs and performance reporting
• Maintain and improve ISO 9001 Quality Management System
• Provide quality input to proposals and customer requirements
• Manage departmental staffing, budgets, and capital planning
• Serve as executive owner of RCCA across the organization
• Lead investigations for customer complaints, field failures, and nonconformances
• Implement structured problem-solving methodologies (8D, A3, 5-Why, Fishbone)
• Drive containment, corrective action, and effectiveness verification
• Track metrics including closure time, recurrence, and systemic improvements
• Act as senior quality interface to commercial and government customers
• Lead customer audits and quality reviews
• Manage corrective action responses and audit findings
• Represent organization during inspections and source audits
• Drive improvements in First Pass Yield, Cost of Quality, and reliability
• Reduce NCRs and recurring defects
• Lead MRB activities and disposition processes
• Implement quality gates and defect prevention controls
• Maintain ISO 9001 compliance and customer quality requirements
• Oversee internal and external audits
• Ensure configuration control and document control integrity
• Lead Environmental Health & Safety (EH&S) programs across multiple facilities
• Ensure OSHA and environmental regulatory compliance
• Drive safety culture and risk reduction initiatives
• Lead incident investigations and corrective actions
• Monitor and improve safety performance metrics
• Partner with operations to improve yield and product performance
• Lead continuous improvement initiatives
• Support Lean Manufacturing deployment

Qualifications

• Bachelor’s degree in Engineering, Quality, or related technical field
• 12–15+ years of manufacturing quality experience
• 5+ years leading quality organizations
• Experience in aerospace, defense, electronics, or high-reliability manufacturing preferred
• Led Six Sigma Green Belt or Black Belt preferred

Required Qualifications

• U.S. Citizenship is required for this position
• Expertise in Root Cause Corrective Action leadership
• Knowledge of ISO 9001 Quality Management Systems
• Knowledge of IPC and J-STD standards
• Strong customer-facing leadership experience
• Multi-site manufacturing quality leadership experience
• Knowledge of FAR, DFAR, and government contract requirements
• Experience with configuration control and supplier quality flow-down
• Strong analytical and problem-solving skills
• Must be able to travel up to 20% between Texas locations

Preferred Qualifications

• ASQ Certification (CQE, CMQ/OE, etc.)
• Experience leading both Quality and EH&S functions
• Experience supporting government contracts
• Familiarity with Federal Acquisition Regulations (FAR)