Director Quality and Process Improvement

About the role

The Director Quality and Process Improvement provides strategic and operational leadership for all quality assurance, process improvement, change management, Lean/Kaizen activities, contract compliance, operational training activities, and key operational projects across Goodwill Great Lakes.

Responsibilities

• Lead strategic planning, prioritization, and activities for all quality and process improvement initiatives across multiple locations and departments.
• Oversee and reenergize the Kaizen culture and Lean strategy execution, ensuring continuous improvement and alignment with contract and Goodwill program objectives.
• Oversee the design, strategy, and execution of operational training programs to ensure staff are properly trained and processes are consistent and effective.
• Identify, lead, and oversee the completion of large or special projects, develop monthly, weekly and daily reports, analyze data recommending changes and provide strategic planning and direction for those activities.
• Directs and oversees Great Lakes quality and continuous improvement policies, objectives, and operational initiatives including acting as a point of contract with senior management and stakeholders for those initiatives as well as Great Lakes safety objectives and other initiatives as assigned.
• Work with the SVP, Executive Directors, Directors, and Assistant Directors to strategize, prioritize, and help drive overall Great Lakes operational and mission strategies.
• Work proactively to anticipate issues and continuously improve Great Lakes in conjunction with overall organization efforts; assess and continuously improve division's effectiveness to ensure business units needs are being met.
• Maintain positive working relationships with internal and external customers, vendors, government and other agencies and community organizations.
• Oversee the Quality Control Plan for the Food and Logistic Services contract. This includes ensuring division wide compliance with all requirements and update as needed to reflect changes due to improvements or newly implemented customer requirements.
• Ensure customer service standards are met, as stated in contract. Monitor service through established methods to identify trends and work with key staff to resolve areas of opportunity with service issues in a timely manner.
• Oversee and maintain contractual compliance, using the Quality Control Plan & Food Safety Program (HACCP) for monitoring contract performance and developing and implementing SOPs to standardize all aspects of operations.
• Ensures that operations are conducted in accordance with Federal Contracting Laws and AbilityOne Program requirements.

Requirements

• Bachelor's Degree in Business Administration or experience equivalency.
• A minimum of 8 years experience.
• Preferred quality assurance, organizational leadership, or industrial engineering, or a minimum of 10 years directly related experience, and a minimum of 5 years relevant experience.
• Proven track record in project management, change management, quality assurance, and/or strategic planning.
• Expertise in Lean, Six Sigma, and continuous improvement methodologies. Six Sigma Black Belt certification strongly preferred, or have the ability to obtain certification within 12 months of hire.
• Proficiency in Microsoft Office and data analytics tools.
• Ability to manage ambiguity, drive change, and deliver results under pressure.