Director Qualitative Insights, Healthcare

About the role

The Director, Insights is responsible for leading and successfully delivering multiple research and insights engagements. You will act as a thought partner to clients, crafting insights and developing actionable recommendations.

Responsibilities

• Methodology recommendations and engagement design
• Discussion and activity guide development
• Online and face-to-face moderation
• Mentoring and developing others
• Managing internal project members
• Note-taking
• Financial project management
• Developing nearly client-ready reports/deliverables (including slides, video deliverables, microsites)
• Overall account/project management and managing scope
• Critical thinking for roadblock escalation to effectively complete work
• Offering guidance to others to problem solve challenges
• Collaboration with internal cross-functional teams
• Insights reporting responsibilities include translating data into learnings, integrated visual stories, and comprehensive narratives
• Team & client management responsibilities include establishing, supporting, and building thriving relationships with junior- to senior-level Insights, Marketing, and other cross-functional client stakeholders
• Mentoring, coaching, and delegating appropriate work to Associates and Sr. Associates, Associate Directors, sharing responsibility for their growth, development, and training roadmaps

Requirements

• Minimum of 7 years of experience in market research, specifically in the healthcare and pharma sector
• Prior experience managing and leading others as a people manager
• Expertise in qualitative methodologies, including focus groups, ethnographies, in-depth interviews (IDIs), online communities, etc.
• Bachelor’s degree and/or studies in a social science, communications, or business related field
• Master’s degree is a plus
• Understanding of quantitative research is a plus
• Skills required for success include critical thinking, strategic thinking, project management, and problem identification oriented around solutions and point-of-view
• Ability to learn and adapt to cutting edge technologies to drive efficiency
• Excellent communication and presentation skills, with the ability to convey complex insights to diverse audiences including Senior level stakeholders
• Positively influences organic client account growth and revenue
• Act as a change leader who brings others along
• Proficiency in market research software and tools and Microsoft/Google Suites
• Proven ability to work collaboratively and lead cross-functional teams and manage relationships with external vendors
• Demonstrated curiosity, willingness to learn (learning mindset), openness to sharing, receiving, asking for, and applying feedback
• Adaptability to new methodologies and technologies in the market

Qualifications

• Healthcare and pharma focus, partnering closely with Senior Leaders within the sector to design, scope, and execute qualitative research