Director, PS Partnerships

Responsibilities

• Strategic leadership of the SaaS Professional Services team
• Partnering with internal stakeholders to ensure the team has a clear set of priorities
• Resource allocation for key projects
• Coaching Professional Services leaders to develop their full potential
• Aiding in the sales process for services portions of deals, including presentations, RFP responses, and proposal/SOW generation
• Effectively interacting with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases
• Serving as the point person for the client on Service Delivery issues / escalations and taking accountability for remedying any service failures
• Managing the financials of multiple projects, with a focus on profitability and productivity to ensure client satisfaction
• Managing the business relationship between SailPoint and assigned client accounts
• Performing a range of Professional Services management tasks such as project forecasting and financials, project staffing, working with delivery partners, and tuning project methodologies
• Providing strategic updates on clients’ performance to SailPoint Senior Management
• Providing regular status updates to account teams and Sales Managers
• Identifying new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growth
• Establishing and driving a Professional Services Partner strategy
• Managing, monitoring and engaging with key strategic Professional Services partners globally
• Driving an operating cadence, processes and measures between the Partner Success function, partner organization and the enablement team
• Interacting with sales reps and sales leadership during the pre-sales and post-sales
• Serving as the senior point of contact for client escalations related to partner delivery
• Overseeing the financials of the Professional Services partners in the SailPoint ecosystem [Partner Commitments, Partner Scorecards, Partner Enablement]
• Working with the Resource Management Office (RMO) to mediate and prioritize staff resources to strategically align with the needs of the overall business
• Providing strategic updates on performance to SailPoint Senior Management on the Professional Services partner delivery success and operating metrics
• Identifying new opportunities for expanding the offering to maximize client success through the Professional Services partner ecosystem to enable SailPoint revenue growth
• Taking responsibility for the management of the team, including participation in staffing decisions, utilization management, performance reviews, and career development support
• Aiding direct reports in career development by providing regular feedback, coaching and guidance on personal development
• Participating in recruiting and employee development activities to ensure a balanced team with the right set of skills

Requirements

• Must live in the Austin, Texas area
• 10+ years of people management experience
• An exceptional mentor and leader with a passion for continuous improvement
• 7+ years of professional work experience as part of an enterprise software company, consulting organization, or systems integrator
• Strong experience with all phases of Project Management (project planning, resource management, scope, schedule and status, documentation)
• Excellent communication skills and extensive experience working with clients and partners
• Experience and interest in Professional Services management duties (project forecasting and financials, project staffing, working with delivery partners, and tuning project methodologies)
• Strong organizational skills
• Strong ability to multi-task
• Previous experience working with a SaaS product is a plus
• Experience with the following web technologies: XML, SPML/SOAP, Web and Application Servers, HTML
• Experience with Databases (Oracle, Sybase, MSSQL, MySQL)
• Experience with Directories (LDAP, AD)
• Experience with enterprise systems (SAP, PeopleSoft)
• Experience with programming languages such as Java, .NET or C++
• Familiarity with identity management provisioning systems (Sun, Oracle, IBM, Novell) is a strong plus
• Security software or internal IT audit experience is a plus
• Experience in a startup company is a plus

Qualifications

• Bachelor’s degree or equivalent work experience (Technical degree or Master’s degree a plus)

Benefits and Compensation

• Health and wellness coverage: Medical, dental, and vision insurance
• Disability coverage: Short-term and long-term disability
• Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
• Additional life coverage options: Supplemental life insurance for employees, spouses, and children
• Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
• Financial security: 401(k) Savings and Investment Plan with company matching
• Time off benefits: Flexible vacation policy
• Holidays: 8 paid holidays annually
• Sick leave
• Parental support: Paid parental leave
• Employee Assistance Program (EAP) and Care Counselors
• Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
• Health Savings Account (HSA) with employer contribution

Pay

• Base salary, for US-based employees, will be in this range from (min-mid-max, USD): $144,100 - $242,962.00

Schedule

• Not specified