Director - Projects

About the role

Qlarant is a not‑for‑profit corporation that partners with public and private sectors to deliver high‑quality, safe, and efficient health care and human services programs. The organization works in population health, utilization review, managed care organization quality review, quality assurance for developmental disability programs, and fraud, waste and abuse prevention, and provides grant opportunities through its Foundation for underserved communities.

Responsibilities

• Plan, direct, and lead large‑scale or distinct projects for assigned contracts, ensuring alignment with strategic objectives, adherence to scheduling and funding parameters, and high standards of quality and efficiency.
• Conduct advanced, comprehensive project planning activities including setting timelines, allocating resources, and monitoring cost projections and budgets.
• Liaise with contract contacts and external/internal customers, coordinating meetings, attending committee meetings, and addressing questions and concerns raised by contractors.
• Develop collaborative relationships with external customers, maintaining positive communication and transparency.
• Act independently to ensure contractual and operational requirements are met, aiming for consistent project excellence.
• Conduct advanced evaluations to provide strategic recommendations and advise senior management on project status, contractual compliance, potential risk, and operational efficiencies.
• Drive project success through effective leadership, guiding and directing project teams by formulating work plans, assigning duties, and coordinating activities to keep progress on schedule and within budget.
• Develop innovative methods for project processes and deliverables, applying advanced knowledge to adapt to changing needs.
• Facilitate communication and collaboration by conducting advanced meetings, focus groups, and participating in internal and external committees.
• Maintain operational efficiency, ensuring contract compliance and timely deliverables by inspecting and installing best‑of‑class systems.
• Evaluate and modify schedules or plans based on status reports, mastering project reporting by preparing and submitting written reports, articles, and proposals.
• Develop and conduct training programs and resources for internal and external customers, including content specific to job functions, the project, and other topics as requested or deemed necessary.
• Audit and modify complex processes to enhance service delivery by planning major customer service functions related to state agencies, people receiving services, families, and providers.
• Manage team performance through regular, timely feedback and the formal performance review process to ensure delivery of exceptional services and engagement, motivation, and team development.

Requirements

• Education: Minimum Master's Degree required (experience may be substituted for education).
• Work Experience: 15+ years of experience required (education may be substituted for experience).
• Certifications: Active and current Project Management Professional (PMP), Certified Professional in Healthcare Quality (CPHQ), Certified Professional in Healthcare Management (CPHM), Certified Case Manager (CCM), Registered Nurse (RN), and/or Certified Fraud Examiner (CFE) preferred.