Director, Project Management Platforms

Essential Duties and Responsibilities

• Lead the end-to-end design and deployment of the D365 Project Operations core template for Project Ignite — spanning the full project lifecycle from opportunity and contract through resource deployment, time and expense, project billing, and revenue recognition — balancing standardization with the flexibility required to serve 20+ operating companies
• Own the Project Operations template integrity across the program — governing configuration standards, fit/gap documentation, and deviation management to ensure every entity deployment inherits a proven, repeatable foundation rather than a bespoke build
• Serve as a strategic advisor to Sales, Project Management, Field Service, and Finance leadership — managing competing priorities across all four groups, facilitating design decisions that serve the enterprise standard, and developing clear roadmaps for subsequent functionality releases beyond the initial deployment
• Support integration of acquired businesses into the deployment factory model — assessing entity complexity, slotting acquisitions into the appropriate deployment tier, and driving operational harmonization to the standard Project Operations template
• Own and develop a team of Business Systems Analysts focused on D365 Project Operations deployment across all entity tiers; this team is the primary business-facing interface for requirements gathering, change management, UAT coordination, cutover readiness, hypercare, and ongoing system support across Sales, Project Management, Field Service, and Accounting functions
• Partner with the F&O BSA Director and Technical Delivery leadership on matrixed resourcing within the deployment factory — coordinating wave planning, entity readiness, and BSA allocation across Tier 1 common-stack, Tier 2 mid-complexity, and Tier 3 lightweight deployments to sustain 8–10 entity rollouts per year
• Lead knowledge transfer from PwC to internal BSA team members, ensuring each deployment cycle builds internal D365 Project Operations capability rather than deepening SI dependency; mentor and develop BSAs into autonomous deployment practitioners who can execute the playbook independently
• Lead executive-level stakeholder engagement across Sales, Project Management, Field Service, and Finance — aligning four groups with distinct success metrics around a shared platform standard, and driving adoption through targeted change management and training strategies tailored to each audience

Other Duties

• Regular, consistent and necessary to meet the needs of the business
• Assists the leadership team and other team members with various research projects and/or special projects
• Performs other duties and responsibilities as assigned
• Must conduct self in an ethical, legal, and responsible manner at all times
• Must adhere to the policies, principles, and guidance within the Employee Handbook and Code of Conduct

Education/Experience

• Bachelor’s degree in Finance, Accounting, Business, Computer Science or a related field (MBA or Master’s preferred)
• 10+ years of experience in ERP transformation, D365 implementation, project management platform delivery, or enterprise technology consulting; Big 4, Microsoft SI, or D365 partner experience strongly preferred
• Deep hands-on expertise with Microsoft Dynamics 365 Project Operations, with direct experience leading or governing at least two full-cycle implementations; working knowledge of D365 F&O financials sufficient to oversee the Project Operations-to-GL integration and revenue recognition outputs
• Proven experience working across Sales, Project Management, Field Service, and Finance stakeholder groups simultaneously — candidates with single-function backgrounds will find the breadth of this role challenging
• Experience managing or governing a System Integrator relationship in a client-side leadership capacity — able to challenge SI design decisions, enforce template standards, and protect internal ownership of platform architecture and documentation
• Highly effective communicator with executive presence and strong facilitation skills — able to run workshops with field supervisors and present program status to C-suite in the same week, and align stakeholders who have competing priorities around a shared platform standard
• PMP, Microsoft MB-280 (Project Operations), MB-240 (Field Service), or equivalent D365 certification a plus; Lean Six Sigma or agile delivery credentials also valued
• Must be proficient in the Microsoft Office Suite, including Outlook, Excel, PowerPoint and Word