Director, Program Manager (PSOC)

About Our Team

We are a dynamic, dedicated team that provides management and support for a global guarding services account that spans across 30+ countries. Our client is an industry-leading datacenter organization, and we pride ourselves on delivering best-in-class solutions through our teams made up of Security Operations, Business Operations, Operations Support, Threat and Incident Management, Human Resources, Training, and Environmental Health and Safety.

About The Role

The Director, Program Manager is a senior leader responsible for building and leading a global program management function that enables disciplined execution across a complex, multi-region datacenter security program. This role oversees a team accountable for program governance, delivery standards, executive reporting, and cross-functional coordination, ensuring strategic priorities are translated into measurable outcomes with consistency, pace, and operational excellence.

Responsibilities

• Drive fast, disciplined execution across a portfolio of programs and/or projects by building the operating rhythm, workflows, and governance needed to move work quickly and effectively across global teams.
• Lead and develop a team of international managers with clear standards for ownership, pace, judgment, and follow-through, creating a culture of high accountability and consistent performance.
• Ensure communication with internal leaders, partners, and customers is precise, timely, and executive-ready, with strong command of message, audience, and outcomes.
• Oversee enterprise analytics and reporting, translating data into decisions and action that improves service quality, operational efficiency, and business results.
• Remove friction in execution, strengthen documentation and operating procedures, and lead major initiatives with a clear expectation of measurable outcomes, operational reliability, and sustained delivery.

Requirements

• Bachelor’s degree in business, management, or a related field.
• 10+ years of progressive leadership experience building and leading global program management functions, governance models, or complex cross-functional program portfolios, including at least 3–5 years at the director level.
• Experience working in a PSOC, GSOC, SOC, or comparable security operations environment is required, with demonstrated ability to lead governance, operating rhythms, reporting standards, and cross-functional execution within a security operations program.
• Global, multi-region operations experience is required, and a background in datacenters is preferred.
• Strong leadership, communication, and analytical skills, as well as the ability to influence without direct authority and build relationships at all organizational levels.

Skills

• Strategic thinker, effective communicator, and results-oriented leader capable of driving performance in a fast-paced, global environment.
• Demonstrated success in aligning shared services strategy with operational and business goals.

Benefits

• 100% coverage of medical benefits.
• Dental and Vision insurance.
• 401(k) with 50 cents matched for every $1 up to 6%.
• Company-paid life and AD&D insurance.
• Voluntary short-term disability and long-term disability insurance.
• Employee assistance program.
• 4 floating holidays, 10 paid holidays, and 2 weeks’ vacation every year.
• Paid Family Leave - up to 12 weeks a year in accordance with State law.

Pay

This role offers a base salary of $190,000 to $220,000, with the range based on the Greater Seattle Area and may flex depending on experience and location.

Schedule

This position involves domestic and international travel (approximately 10% of the time) and requires flexibility to work nights and weekends (when needed) to support global staffing issues, high priority events, and off-hours incidents.