Director, Program Management (Infrastructure)

Maximus is seeking a Director of Program Management (Infrastructure) to lead a team of ITSM, Client Service Engineering, Data Center, Networks, and Cloud professionals providing operations, maintenance, and project services to the Department of Energy’s National Energy Technology Laboratory (NETL) across campuses in Albany OR, Morgantown WV, and Pittsburgh PA. This is an onsite role, five days a week, requiring the ability to obtain and maintain a Public Trust security clearance.

Responsibilities

• Lead the infrastructure team in delivering services to the NETL client and user community, ensuring exceptional customer service and seamless technology experiences.
• Create and monitor daily tasking schedules, cross-train personnel, and research new methods to optimize and automate processes.
• Lead and monitor the implementation of new products, processes, and systems, including transitioning on-premises systems to Microsoft Azure Cloud.
• Perform administrative duties such as timesheet approvals, performance reviews, and job aids.
• Assist the Government IT Client in maintaining IT environment availability in accordance with contract SLAs.
• Manage infrastructure operations teams using documented methodologies to meet technical, cost, and schedule goals.
• Develop technical requirements, design solutions, plan implementations, conduct testing, and maintain infrastructure equipment and services.
• Develop and communicate strategies for maintenance, upgrades, refreshes, and new installations of infrastructure equipment both on-premises and in the cloud.
• Track and report project status, plans, and schedules to government and internal stakeholders.
• Manage requirements, negotiate changes, and ensure commitments are completed to the satisfaction of government stakeholders.
• Oversee and participate in Incident Management and Response, providing briefs to suggest efficiency and cost-reduction improvements.
• Develop and maintain Standard Operating Procedures (SOPs) and policy documents, ensuring compliance within the infrastructure group.
• Actively participate in Program-level meetings, including Risk Review Boards, Change Management Boards, and Program Management Overviews.
• Manage program risks, develop mitigation strategies, and ensure client expectations and satisfaction are met.
• Provide consulting and communications for operations and maintenance support to all levels of government clients and the Maximus Program Manager.
• Champion Maximus Solution Delivery, Project Management, Configuration Management, and Quality Assurance SOPs and best practices.
• Coach, mentor, motivate, and supervise team members, fostering accountability for assigned tasks.
• Serve as Functional Manager for direct reports, supporting performance reviews, timecard approvals, and career development.
• Advise the Maximus Program Manager on initiatives for program improvements.
• Build and grow business relationships vital to program success.
• Provide timely, accurate analysis and reporting.
• Manage ITSM to deliver client services to the NETL user base of 1,500+ personnel.
• Oversee endpoint improvement projects, including annual workstation lifecycle replacements and OS upgrades/migrations.
• Provide troubleshooting and hardware repair support for NETL systems, applications, and components.
• Manage Level 1, 2, and 3 support to resolve incidents and service tickets within required SLAs.
• Comply with property handling requirements.
• Determine maintenance and growth needs of the infrastructure group in collaboration with management and the client.
• Upgrade IT infrastructure as required and monitor changing technology to deliver updates to management.
• Participate in disaster recovery planning activities.

Requirements

• U.S. Citizenship is required.
• Ability to obtain and maintain a Public Trust security clearance.
• Must commute daily to the work location in Pittsburgh, PA (onsite role, five days a week).
• Minimum of 10+ years’ experience in enterprise IT management in cloud and/or on-premises areas, including desktop support, desktop engineering, service desk, data centers, and networking.
• Bachelor’s degree in Computer Science or a related field, with ten years of related work experience (or equivalent).
• Experience with MS Azure Cloud is required, including transitioning systems to MS Azure and developing cloud operations governance policies.
• Proven leadership capabilities in project or O&M settings.
• Excellent interpersonal and communication skills, with the ability to interact effectively with individual contributors, management, clients, and vendors.
• Ability to present information to various organizational levels.
• Experience working in a team-oriented environment and independently organizing resources to solve technical problems.
• Demonstrated ability to lead others through change.
• Strong organizational skills, including the ability to manage multiple projects simultaneously.
• Troubleshooting skills to lead or participate in major incident and problem management activities.
• Experience managing teams to support department goals aligned with current and future objectives.
• Excellent negotiation skills to resolve complex issues, escalating when necessary.
• Ability to work in a fast-paced, structured environment with tight deadlines and changing priorities.
• Ensure team adherence to procedures, processes, and policies.
• Detailed knowledge of change management processes.
• Working knowledge of networking technologies: SolarWinds, Cisco Prime, Cisco ISE, routers, switches, routing protocols, VPNs, VLANs, encryption technology, wireless technology, and networking protocols (e.g., TCP/IP).
• Working knowledge of data center technologies: Microsoft Server platforms, VMware, virtual/physical servers, Linux, SAN technologies, security, and patch management.
• Working knowledge of ITSM tools such as ServiceNow, VTC technologies, and Meeting Room Support.
• Working knowledge of project management tools such as Jira and Microsoft Project.

Pay

Annual salary range: $220,000.00 – $230,000.00. Maximus compensation is based on factors including job location, education, training, experience, expected quality and quantity of work, required travel, and internal value analysis. Additional rewards may include short- and long-term incentives, program-specific awards, and benefits such as health insurance, life and disability insurance, a retirement savings plan, paid holidays, and paid time off.