Director, Program Management

We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Must remove boilerplate. Must preserve all substantive info. We need to parse the posting. Content: Overview Position Overview: The Program Management Director is responsible for the successful delivery of Professional Services to a portfolio of HealthEdge customers. The Program Management Director works closely with Account Management, Sales and customers to understand customer needs and assembles cross-functional teams to meet those needs with a high level of quality. About Global Professional Services: Our Global Professional Services team supports customer-funded service delivery initiatives separate from standard SaaS license support activities. Examples include customer implementations, business expansion, and optimization initiatives. Your Impact: (list of bullet-like sentences) - Work closely with the Account Executives for a portfolio of accounts to develop a long-term strategy and pipeline of projects for each account. - Work closely with Sales to evaluate prospective customer needs and develop pre-sales implementation proposals. - Leverage expert resources within Professional Services to estimate and propose solutions that meet customer needs. - Maintain a pipeline of upcoming projects and continuously re-forecast resource demands and revenue to help ensure optimal staffing levels to meet demand. - Support the creation and negotiation of Statements of Work to deliver services and solutions. - Lead and Support cross-functional teams, including Project Managers, Consulting Leads, and Technical Product Leads, to deliver services and solutions. - Meet regularly with Project Managers and customer stakeholders to monitor overall project health including schedule, margin, utilization, and achievement of both customer and HealthEdge business objectives. - Work with cross-functional teams to identify and mitigate areas of risk at both the project and organizational level. - Collaborate with HealthEdge and customer senior leadership to ensure expectations and processes are aligned to ensure project success. - Monitor and drive adherence to best practices (both internally and externally) and contribute to ongoing refinement of these practices. - Monitor customer satisfaction with Professional Services deliverables and champion changes that will continuously improve HealthEdge’s offerings. - Work with Professional Services PMO and Finance to track a P&L at the client and portfolio level. - Manage customers to an appropriate level of profitability. - Act as an escalation point for customers and team members to help resolve complex / critical customer situations. - Work with peers and Account Management to prioritize HealthEdge deliverables across all customers as needed. - Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII. What You Bring: (list of qualifications/requirements) - Bachelor’s degree. - 5+ years of experience in a role with direct responsibility for a consulting practice or managing a portfolio of accounts within a Professional Services organization. - 5+ years of experience within the healthcare insurance, healthcare technology, or related industry is required. - 10 + years of consulting and project management experience. (actually "10 + years of consulting and project management experience.") - Excellent analytical and problem-solving skills. - Ability to negotiate solutions to complex issues that satisfy the needs of a diverse group of constituents. - Proficiency in negotiating and managing conflict. - Passionate about producing high-quality work and customer delight. - Exceptional verbal and written communication skills. - Proven ability to interact successfully with individuals at all levels of the organization, including “C Suite” executives both within HealthEdge and at the customer. - Ability to influence others in a matrixed environment. - Flexible in adapting to changing priorities. - Self-motivated, proactive and able to work well under pressure in a fast-paced, results-oriented environment. - Ability to challenge status-quo in order to continuously improve processes and offerings. - Ability to evaluate and negotiate Statements of Work. - Proficiency working with Microsoft Office applications such as Word, Excel and PowerPoint Geographic Responsibility: Remote, US Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work Environment: (description) - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - Work across multiple time zones in a hybrid or remote work environment. - Long periods of time sitting and/or standing in front of a computer using video technology. - May require travel dependent on company needs. - The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required . HealthEdge reserves the right to modify , add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990 . Candidates may be required to go through a pre-employment criminal background check. HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. The annual US base salary range for this position is $192,000 to $199,000 . This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education. We need to produce sections: About the role (maybe Overview?), Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections have content. - About the role: Could be the Overview Position Overview and About Global Professional Services and Your Impact? Actually "About the role" could be the overview. We'll include a section

About the role

with paragraphs summarizing overview and about global professional services. - Responsibilities: The "Your Impact" list is responsibilities. So we can put that under Responsibilities. - Requirements: The "What You Bring" includes education, years experience, industry experience, etc. That's requirements/qualifications. We could split into Requirements (education, years experience) and Qualifications (skills). But we can also combine. The instruction: prefer a few substantive sections over many thin ones. So we could have Requirements (education + experience) and Skills (soft skills, technical). But we also have Qualifications maybe overlapping. Let's decide: Use Requirements for education and experience; Skills for abilities like analytical, negotiation, communication, etc. Qualifications maybe not needed. But we also have "Geographic Responsibility", "Type of Employment", "FLSA Classification", "Work Environment". Those could be under Benefits? Not exactly. Benefits section would be things like health insurance, retirement, etc. Not present. So we should not create Benefits unless there is real content. There's no benefits listed. So we omit Benefits. Pay: we have salary range. So include Pay section. Schedule: we have Type of Employment (Full-time, permanent) and maybe remote/hybrid. That's schedule info. Could include Schedule section with full-time, permanent, remote, US, etc. Also mention may require travel. So we can include Schedule. We also have Work Environment details; could be part of Schedule or separate? Not required heading. Could be included under Schedule as additional info. We must not include boilerplate like EEO etc. Remove that. We must not include duplicated lines. We must preserve all substantive info. So we need to include the salary range, remote, US, full-time, permanent, exempt, work environment details (physical demands, vision, multiple time zones, sitting/standing, travel). Also include the bullet points under Your Impact and What You Bring. We must not repeat job title. We must not include headings with filler. Now produce HTML fragment. Structure:

About the role

Overview paragraph(s).

Maybe two paragraphs: first overview, second about Global Professional Services. Then

Responsibilities

• ... each bullet

Then

Requirements

• Bachelor’s degree.
• 5+ years of experience in a role with direct responsibility for a consulting practice or managing a portfolio of accounts within a Professional Services organization.
• 5+ years of experience within the healthcare insurance, healthcare technology, or related industry is required.
• 10+ years of consulting and project management experience.

Then

Skills

• Excellent analytical and problem-solving skills.
• Ability to negotiate solutions to complex issues that satisfy the needs of a diverse group of constituents.
• Proficiency in negotiating and managing conflict.
• Passionate about producing high-quality work and customer delight.
• Exceptional verbal and written communication skills.
• Proven ability to interact successfully with individuals at all levels of the organization, including “C Suite” executives both within HealthEdge and at the customer.
• Ability to influence others in a matrixed environment.
• Flexible in adapting to changing priorities.
• Self-motivated, proactive and able to work well under pressure in a fast-paced, results-oriented environment.
• Ability to challenge status-quo in order to continuously improve processes and offerings.
• Ability to evaluate and negotiate Statements of Work.
• Proficiency working with Microsoft Office applications such as Word, Excel and PowerPoint.

Then

Pay

The annual US base salary range for this position is $192,000 to $199,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.

Then

Schedule

Type of Employment: Full-time, permanent. Geographic Responsibility: Remote, US. FLSA Classification (USA Only): Exempt. Work across multiple time zones in a hybrid or remote work environment. Long periods of time sitting and/or standing in front of a computer using video technology. May require travel dependent on company needs. The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

We should also mention reasonable accommodations? That's boilerplate EEO; we should remove. Also remove the part about ADA, criminal background check, equal opportunity employer. Those are boilerplate. So omit. Check we didn't miss any substantive info: The "About Global Professional Services" we included in About the role. The "Your Impact" we included as responsibilities. The "What You Bring" we split into Requirements and Skills. The "Geographic Responsibility", "Type of Employment", "FLSA Classification", "Work Environment" we included in Schedule. The salary range we included in Pay. We omitted the line "Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII." That's part of Your Impact list; we included that bullet? Actually we missed that bullet. Let's add to Responsibilities: "Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII." Also "Work with peers and Account Management to prioritize HealthEdge deliverables across all customers as needed." Already included. Also "Act as an escalation point for customers and team members to help resolve complex / critical customer situations." included. Also "Manage customers to an appropriate level of profitability." included. Also "Work with Professional Services PMO and Finance to track a P&L at the client and portfolio level." included. Also "Monitor customer satisfaction with Professional Services deliverables and champion changes that will continuously improve HealthEdge’s offerings." included. Also "Monitor and drive adherence to best practices (both internally and externally)