Director, Product Strategy, Value Realization

About the role

The US CRM organization within the Strategy, Platforms & Transformations team plays a crucial role in driving the transformation to a Customer 360 operating model. Reporting to the Executive Director, CRM Product Strategy, this role acts as the central authority on value measurement and partners closely with Finance, Commercial, Operations, and CRM delivery teams to ensure CRM is a strategic growth and efficiency driver for the US organization.

Responsibilities

• Define and operationalize KPIs, OKRs, and success measures at the portfolio, program, and capability level
• Create methodologies to quantify productivity savings (time, cost, effort reductions) driven by CRM capabilities, AI/agentic solutions, automation, and workflow optimization
• Create usability-performance frameworks to measure user experience, adoption quality, and time-to-value
• Establish baseline benchmarks and target states to track measurable improvement over time
• Build and maintain a CRM value realization framework that informs prioritization and resource allocation decisions
• Partner with Finance to ensure value assumptions, productivity gains, and ROI projections are recognized and audited
• Develop business cases that clearly quantify expected value and align to enterprise commercial objectives
• Provide evidence-based recommendations to influence roadmap sequencing and investment decisions
• Lead cross-functional working sessions with Sales, Marketing, Medical, Patient Services, Operations, Strategy, IT and Finance to identify, validate, and track value opportunities
• Collaborate with IDS analytics and data teams to design, execute, and industrialize value measurement models and reporting
• Drive organizational alignment around value-based prioritization and transparent reporting
• Engage in matrix leadership across business, IT, and commercial teams without direct authority
• Develop dashboards and reporting mechanisms to communicate progress against value KPIs and OKRs
• Present measurable value, productivity impact, and insights to executive leadership

Requirements

• Bachelor's degree required; Master's degree, MBA, or advanced analytics background preferred
• 7+ years in product strategy, business analytics, consulting, value realization, or enterprise performance roles
• Demonstrated success defining and operationalizing KPI/OKR frameworks for complex CRM programs and implementation
• Experience quantifying productivity savings and building ROI frameworks for CRM investments
• Strong understanding of CRM platforms (Salesforce, Veeva) and commercial operations
• Excellent analytical skills with the ability to translate complex data into strategic insights and clear executive recommendations
• Demonstrated ability to use data-driven insights to shape investment decisions, prioritize initiatives, and challenge assumptions with senior stakeholders
• Proven matrix leadership experience within complex, cross-functional life science environments
• Knowledge of the pharmaceutical industry, including sales, medical, patient services, access and marketing operations and the dynamics of the US commercial environment

Qualifications

• None specified

Skills

• Strong business acumen
• Executive presence
• Ability to translate complex analysis into clear, actionable decisions

Benefits

• Salary range: $185,500 - $344,500 per year
• Comprehensive benefits package including health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits
• Generous time off package including vacation, personal days, holidays and other leaves

Pay

Final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically.

Schedule

The position requires 15% travel as defined by the business (domestic and/or international).