Director, Product Management - Platform & Customer Lifecycle

About the role

The Director of Product Management will oversee two of the highest-leverage bets to transform Kin from an insurance company to a platform economy. The mandate is to help Kin move from insurance company economics to platform economics, where every new product launched makes the next one faster, cheaper, and easier to build and maintain.

Responsibilities

• Define and own the multi-year product strategy for Kin's policy platform and customer experience, translating long-term business goals into a clear, sequenced roadmap.
• Lead, develop, and hire a team of product managers; raise the bar on craft, analytical rigor, and cross-functional collaboration across the team.
• Make the hard prioritization calls between foundational platform work (where the customer is internal and the feedback loop is slow) and customer-facing product work (where the signal is faster and the stakes are visible).
• Partner with engineering lead to develop the platform's API strategy and configuration model, ensuring Kin can launch new products and respond to regulatory changes.
• Drive the Home Hub from its current foundation into the digital destination for customers to manage their existing products and a marketplace to sell them the next product.
• Partner with Engineering, Design, Actuarial, Underwriting, Finance, and Legal to make cross-functional coordination fast and low-friction on work that requires all of them.
• Define success metrics for your domain, keep them visible across the business, and use them to sharpen roadmap decisions over time.
• Partner with engineering and data science leaders to ensure AI-native workflows, automation, and intelligence capabilities are embedded into both platform and customer experiences.

Requirements

• 12+ years of professional experience, with at least 8 years in software product management and at least 3 years managing and developing PM teams.
• Proven ownership of both platform/infrastructure products and consumer-facing products; you can hold both modes simultaneously without defaulting to one.
• Experience with platform modernization or re-platforming at scale, including sequencing migrations without disrupting dependent teams.
• Technical fluency sufficient to contribute to architecture and data model conversations and understand the downstream implications of platform decisions for reliability, scalability, and regulatory compliance.
• Experience in Fintech, Insurtech, or financial services where pricing logic, regulatory constraints, and customer trust were all constraints at the same time.
• Track record of building PM talent, not just shipping great products yourself.

Qualifications

• Written and verbal communication calibrated for both technical and executive audiences.

Skills

• Familiarity with insurance policy administration systems or consumer financial platforms.
• Experience building or scaling a multi-sided product ecosystem (platform plus consumer-facing layer).

Benefits

Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level.

401(k) with company match up to 4% of eligible earnings.

Multiple medical plan options, plus dental and vision coverage.

Company-funded HSA contributions (based on medical plan selection).

Company-paid life insurance and short-term disability.

Health & Wellbeing: A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance.

Access to mental health support and confidential counseling resources.

Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents.

Growth & Development: Career mobility and internal growth opportunities across the organization.

Professional development budgets for certifications, conferences, and learning available, subject to management approval.

Pay

Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level.

Schedule

Remote-first.