Director Product Management - PK Software

Product Vision and Strategy

Define a phased modernization approach—stabilize, simplify, evolve—and connect it to real business and customer outcomes. Make clear decisions about what gets improved, rebuilt, or deferred and communicate the rationale across the organization.

Roadmap

Translate market dynamics, customer needs, and competitive pressure into a prioritized roadmap you can defend with data. Sequence change in a way that moves the platform forward without disrupting pharmacy operations.

Delivery Accountability

Own and maintain a high-quality backlog in Azure DevOps—clean hierarchy, strong acceptance criteria, and traceability from outcomes to delivered work. Manage delivery accountability without a formal PMO: sequence the work, track commitments, escalate blockers early, and keep leadership informed.

Customer Focus

Spend real time with compounding pharmacies. Use research, data, direct customer contact, and AI-assisted insights to find the highest-value problems. Communicate product changes and modernization progress to customers and customer-facing teams in plain, trust-building language.

Outcomes and Trade-offs

Own the product-side levers for adoption, retention, and customer satisfaction—partnering closely with sales and customer success. Make hard trade-offs between technical debt, platform investment, and new features—be transparent about them. Partner on GTM readiness and feature rollout to ensure what ships actually lands.

Stakeholder Alignment and Data Use

Keep executives and cross-functional leaders aligned on strategy, sequencing, risk, and trade-offs. Define and track KPIs across modernization health—performance, reliability, usability, and delivery predictability. Use AI tools as a genuine productivity edge across discovery, documentation, and prioritization—extend that mindset to how the team works.