Director, Product Management – Inforce Servicing

Position Summary

Thrivent is seeking a Director, Product Management – Inforce Servicing to lead the strategy, modernization, and delivery of Inforce servicing capabilities across our Life, Health, and Annuity product portfolios. This is a unique opportunity to shape the future of Inforce servicing across one of the industry's largest and most diverse insurance portfolios.

Duties & Responsibilities

• Define and execute the product vision, strategy, and multi-year roadmap for Inforce servicing capabilities across Thrivent’s Life, Health, and Annuity businesses
• Lead a portfolio of products supporting policy servicing, policy maintenance, premium servicing, beneficiary management, policy value transactions, and related Inforce servicing capabilities
• Establish investment priorities aligned with enterprise objectives, customer needs, advisor expectations, and operational outcomes
• Drive modernization of legacy servicing platforms and supporting ecosystems through a product-led transformation approach
• Balance short-term business commitments with long-term platform modernization and strategic capability development
• Partner with Insurance Solutions, Actuarial, Underwriting, Distribution, Operations, and Technology teams to successfully deliver new Life, Health, and Annuity product capabilities
• Influence product design decisions to improve serviceability, operational efficiency, digital adoption, and straight-through processing
• Serve as the product leadership representative for Inforce servicing during product development and product enhancement initiatives
• Ensure servicing platforms, operational processes, digital experiences, and supporting ecosystems are prepared to support new product launches and enhancements
• Identify opportunities to simplify product administration and servicing requirements while maintaining regulatory and business objectives
• Customer, Advisor & Servicing Transformation Champion customer-centric and advisor-centric product development practices
• Partner with business and operational leaders to redesign servicing journeys and eliminate friction across end-to-end experiences
• Identify opportunities to improve digital adoption, increase self-service utilization, and simplify servicing interactions
• Establish and monitor metrics that measure customer satisfaction, advisor satisfaction, operational efficiency, and business value realization
• Lead the identification, prioritization, and implementation of AI-enabled servicing capabilities and intelligent automation opportunities
• Partner with Operations leaders to improve straight-through processing, reduce manual intervention, and simplify servicing workflows
• Drive continuous improvement initiatives that reduce servicing effort, improve cycle times, and increase operational scalability
• Evaluate emerging technologies and industry trends to identify opportunities that create competitive advantage
• Lead and develop a team of Product Managers and Product Owners responsible for product discovery, prioritization, roadmap development, and delivery execution
• Partner closely with Engineering, Architecture, UX, Data, and Operations teams to ensure successful product delivery and adoption
• Influence technology investment decisions and architectural direction to support long-term business objectives
• Establish outcome-based product management practices and governance across the portfolio
• Serve as a key leader in enterprise modernization and transformation initiatives
• Build, mentor, and develop high-performing product management talent
• Foster a culture of accountability, innovation, customer focus, and continuous learning
• Promote strong collaboration across business, technology, design, and operations organizations
• Drive organizational adoption of modern product management practices and ways of working

Required QUALIFICATIONS & SKILLS

• Bachelor's degree or equivalent experience
• 10+ years of experience in Product Management, Digital Transformation, Operations Transformation, or related leadership roles
• 5+ years leading teams of Product Managers and Product Owners
• Demonstrated success leading enterprise-scale product portfolios and complex transformation initiatives
• Experience developing product strategies and translating them into executable roadmaps
• Strong executive presence with the ability to influence senior business and technology leaders
• Experience working in highly regulated industries and complex operating environments

Preferred Experience

• Experience in Life Insurance, Health Insurance, Annuities, Wealth Management, or Financial Services
• Knowledge of policy administration systems, servicing platforms, workflow technologies, and digital servicing ecosystems
• Experience leading modernization of legacy platforms and large-scale technology transformation programs
• Experience implementing AI, intelligent automation, workflow orchestration, or straight-through processing capabilities
• Experience working with Agile Principles (not SAFe) and Product Operating Models
• Certified Product Manager or similar certification