Director, Product Management - Hardware
About the role
PAR Technology is seeking a strategic and execution-focused Director of Product Management to lead our Hardware Product Management organization. This leader will own the Drive-Thru product portfolio, including current and next-generation solutions, while managing and developing a team of Product Managers responsible for PAR's broader hardware portfolio. This role will define product strategy, drive roadmap execution, ensure product-market fit, and deliver profitable growth across the hardware business. The ideal candidate combines strong product leadership, deep experience with connected hardware solutions, and a proven ability to lead cross-functional teams through complex product development and commercialization efforts. The Director will serve as the single accountable leader for Hardware Product Management and a key member of the Hardware Leadership Team. Position Location: Remote - New York, Texas, Philadelphia, Florida, North Carolina, Minnesota, Colorado, Georgia, Illinois. Reports To: Senior Director, Hardware.
Responsibilities
- Own the vision, strategy, roadmap, and business performance for PAR's Drive-Thru product portfolio.
- Define and execute long-term growth strategies for next-generation Drive-Thru solutions and supporting ecosystems.
- Lead portfolio planning across hardware product lines, balancing innovation, customer demand, revenue growth, margin performance, and operational feasibility.
- Leverage AI tools to synthesize customer and market insights, accelerate product requirements and roadmap analysis, and improve portfolio decision-making.
- Serve as the executive product leader for Drive-Thru solutions, including current and future platforms.
- Drive market research, competitive analysis, customer engagement, and product positioning activities.
- Translate customer pain points and market opportunities into actionable product requirements and commercial strategies.
- Monitor product performance metrics and identify opportunities to improve adoption, customer satisfaction, profitability, and market share.
- Lead, mentor, and develop the Hardware Product Management team.
- Establish scalable product management processes, tools, and best practices.
- Drive accountability, prioritization, and execution across the product organization.
- Create career development plans and succession strategies for Product Managers.
- Foster a customer-obsessed, data-driven, and execution-focused culture.
- Partner closely with Engineering and Project Management to ensure successful delivery of hardware and software-enabled solutions.
- Drive end-to-end product lifecycle management from concept through launch and sustainment.
- Ensure requirements are clearly defined, prioritized, and aligned with customer and business objectives.
- Participate in go-to-market planning and launch readiness activities.
- Act as the voice of the customer and business throughout product development.
- Own product business performance by monitoring revenue, margin, adoption, and customer satisfaction metrics.
- Develop forecasts and investment recommendations for executive leadership.
- Identify revenue growth opportunities through new products, services, and adjacent market expansion.
- Strong understanding of product lifecycle management, roadmap planning, and go-to-market execution.
- Experience building business cases and managing products with P&L responsibility.
- Excellent communication, stakeholder management, and executive presentation skills.
- Proven ability to lead through influence across cross-functional organizations.
Requirements
- Bachelor's degree in Business, Engineering, Computer Science, or a related field.
- 10+ years of Product Management experience.
- 5+ years of experience leading Product Managers and product organizations.
- Demonstrated success managing complex hardware and technology product portfolios.
Qualifications
- Experience in restaurant technology, drive-thru solutions, retail technology, POS systems, or