Director, Product Management- Global Payment Network
About the role
Product Management at Capital One is a dynamic field focused on reimagining traditional practices, identifying value creation opportunities, and driving innovative and sustainable customer experiences through technology.
We envision a future where Capital One is a leader in the digital revolution, with a strong portfolio of businesses and investments in growth and transformation. Our goal is to build a company with the scale, brand, capabilities, talent, and values necessary to succeed in a rapidly changing world.
About The Team
As part of the Global Payments Network Product team, you will play a crucial role in transforming how millions of customers interact with their finances. You will be responsible for enhancing the consistency, scalability, and adoption of payment experiences across various platforms. This involves collaborating with teams across the organization to assess current customer journeys, pinpoint areas for improvement, and implement solutions that align with business objectives and customer needs. You may work across multiple product areas such as Authorizations, Settlement, Disputes, Digital, Backoffice, Pricing, Risk, and Go-to-Market, leveraging data, technology, and collaboration to deliver reliable, efficient, and user-friendly payment products.
Visionary Director of Quality Services
We are seeking a visionary Director of Quality Services to lead the transformation of our end-to-end testing governance across the Global Payments Network. Your role will involve championing a cross-functional quality framework, establishing robust governance around testing, and driving an integrated environment strategy with our tech partners. Additionally, you will define data usage and transmission needs to ensure that the Global Payment Network user journeys are well-managed. By adopting a shift-left mindset, you will partner with leadership from Product, Tech, and Operations to ensure quality through proactive governance and product strategy and delivery. Your leadership will be essential in institutionalizing repeatable, scalable quality processes and products that ensure organizational compliance and superior deliverable integrity.
Basic Qualifications
- Bachelor's degree in any field
- At least 5 years of Product Management experience
Preferred Qualifications
- Experience translating business strategy and analysis into consumer-facing digital products
Capital One Product Framework
In this role, you'll need to demonstrate proficiency in five key areas that form the foundation for successful Product Management:
- Human Centered - Focuses on internal and external customer needs to reimagine and innovate product solutions
- Business Focused - Achieves game-changing outcomes by focusing on leverage and execution excellence
- Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near-term and long-term value
- Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
- Transformational Leadership - Leads cross-functional teams to solve customer problems and drive organizational alignment
Salary Range
- Chicago, IL: $209,500 - $239,100 for Director, Product Management
- Mclean, VA: $230,400 - $263,000 for Director, Product Management
- New York, NY: $251,400 - $286,900 for Director, Product Management
- Richmond, VA: $209,500 - $239,100 for Director, Product Management
- Riverwoods, IL: $209,500 - $239,100 for Director, Product Management
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits designed to support your total well-being. Learn more at the Capital One Careers website.