Director, Product Management- Enterprise AI

About the Role

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. As a Director on the Associate Experience product team, you will embark on the mission to connect customers in the Capital One enterprise with simple to use, digitally enriched experiences that are designed to enhance the associate experience.

As the Director of Product for Enterprise AI, you will establish a unified approach to AI that ensures a consistent user experience across our Associate Experience (AX) tooling. You will be responsible for building the trust necessary for our workforce to rely on AI, maximizing the return on our investments in our most used tools.

Responsibilities

• Establish Strategic Vision: Own the AX AI roadmap and governance standards to manage risk, prioritize high-value use cases, and ensure our infrastructure supports the broader Enterprise AI roadmap.
• Lead Product Execution: Direct a team focused on integrating core services with AI agents, utilizing agentic frameworks and orchestration protocols as the baseline for our vision.
• Drive User Enablement: Champion AI adoption through standardized prompt/interaction patterns and comprehensive enablement programs to drive workforce proficiency.
• Drive Cross-Functional Alignment: Work seamlessly across lines of business (LOBs) to establish governance protocols, consolidate disparate AI initiatives, and build a cohesive ecosystem.

Qualifications

At least 7 years of experience working in Product Management. Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field or a Master's Degree in a quantitative field or an MBA with a quantitative concentration.

Preferred Qualifications

• Product expertise with best-in-class generative AI products.
• Experience establishing and working with agentic frameworks and LLM orchestration protocols.
• Track record in defining long-term AI strategy, roadmap prioritization, and implementing governance standards to manage AI risk.
• Experience managing product management teams, specifically leading and mentoring senior-level direct reports.
• Strong background serving as a primary liaison between Product, Engineering, Data/ML teams, and senior executive leadership.

Skills

The Capital One Product Framework requires proficiency in five key areas: Human Centered, Business Focused, Technology Driven, Integrated Problem Solving, and Transformational Leadership.

Pay

The minimum and maximum full-time annual salaries for this role are: Chicago, IL: $209,500 - $239,100, McLean, VA: $230,400 - $263,000, New York, NY: $251,400 - $286,900, Richmond, VA: $209,500 - $239,100. This role is also eligible to earn performance-based incentive compensation.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Schedule

This role is expected to accept applications for a minimum of 5 business days.