Director, Product Management

Relias · Morrisville, NC · 3 wk ago

Full-time

Are you looking for a high energy, strategic, and fast-paced position with an impactful and mission-driven company? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes! For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements.

About the Role

We are seeking a Director of Product Management to lead the roadmap development and execution of our Learning Management solutions. This role will lead a high-performing team of product managers and user experience designers to build and enhance our learning management product capabilities across the healthcare provider landscape. This role reports directly to the VP, Product Management.

Responsibilities

Market Analysis: Lead a cross-functional team of Product Managers and User Experience Designers responsible for ongoing research of emerging trends, competitor movement, and adjacent industry influences. Identify opportunities to prioritize new Learning Management solution capabilities and connected workflows that serve the healthcare provider market.
Product Roadmap: Drive end-to-end execution of the product development lifecycle for our full suite of Learning Management capabilities. Own the product backlog, cross-portfolio roadmap prioritization, and product OKRs. Partner with the Technology and Content Development teams to determine software development delivery milestones.
Stakeholder Management: Collaborate with business stakeholders to ensure all priorities are understood and considered. Ensure clear articulation and organizational enablement of the value proposition and differentiators for the Learning Management solution. Support go-to-market (GTM) strategies in partnership with Product Marketing.
Performance Management: Partner with Client Care to understand how customers get value from our Learning Management solution through instrumentation and direct feedback. Align, create, and monitor product adoption and overall success KPIs. Work closely with customers to prioritize new product development and address customer challenges.
Team Leadership: Build and mentor a world-class product and design team, fostering a culture of customer obsession, technical excellence, and data-driven decision-making.

Requirements

Demonstrated record of successfully strategizing, building, and scaling complex products, API ecosystems, or data infrastructure.
Understanding of AI system design, including recommendation engines, RAG, agents, LLM pipelines, and evaluation techniques. Ability to converse fluently with engineers and data scientists.
Critical thinking and adaptability to new technologies.
Ability to apply a strategic, KPI/metrics-driven mindset.
Flexible, cross-functional team player, especially with marketing, sales, and client care disciplines. Comfortable with a fast-paced, often ambiguous, continually evolving environment.
Ability to positively influence others at all levels in the organization, including cross-functional leaders and the executive suite.
Strong presentation skills with the ability to educate and inspire small groups as well as large conferences and online audiences.
Excellent organization and people skills, with the ability to set priorities, get buy-in, problem-solve, multi-task, and work well independently.
Exceptional communication, prioritization, collaboration, and time management skills.
8-10 years in Product Management, with 5 years in leadership roles with SaaS Technologies.
Understanding of technical architecture, including APIs, microservices, and interoperability standards (e.g., FHIR).
Bachelor’s degree in Marketing, Strategy, Digital technologies, or a related field.

Qualifications

It would be ideal if you have:

Product Management roles within Healthcare SaaS or Healthcare Technologies.
Understanding of healthcare provider operations, regulatory requirements, and the complexities of provider ecosystem software solutions.

Benefits

Fantastic health and wellness benefits package, including an outstanding 401k match.
Flexible PTO program and a generous and inclusive parental leave policy.
Relias pays for the employee portion of the monthly healthcare premium.
Flexible work environment with onsite and work-from-home options – you choose when you want to come into the office.
Active Employee Resource Groups open to all employees.
Comprehensive onboarding program – a great introduction to our company, customers, and culture.
Growth and career advancement opportunities.
Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science.
Professional development gained from conference attendance and participation in organizations like NC Tech.
Onsite 321 Coffee Shop providing free coffee and pastries to employees.

Schedule

This role requires that you live in the state of North Carolina, within a commutable distance to our office. You would be expected to work in our Morrisville, NC Headquarters approximately 40 days/quarter.