Director, Product Management

About the role

The Director, Product Management at [Company Name] conceives, develops, delivers, and manages products for customer use. The role is part of a next-generation, journey-centric product operating model focused on improving patient outcomes, provider experience, and life sciences client value.

Responsibilities

• Define and execute hub product strategy aligned to enterprise priorities and business growth objectives.
• Establish a journey-centric product model focused on patients, providers, and life sciences clients.
• Build and maintain a multi-year roadmap linked to measurable operational and financial outcomes.
• Translate market, client, provider, and patient insights into competitive product strategies with internal teams and vendor partners.
• Accountable for measuring and improving outcomes, not merely driving product features.
• Lead prioritization across patient, provider, and client journeys.
• Resolve competing priorities and investment decisions.
• Ensure integrated teams are aligned across touchpoints.
• Partner with cross-functional enterprise teams to maximize scale, automation, and enterprise value.
• Partner with Growth, Client Services, and Life Sciences customers to identify strategic opportunities.
• Lead client innovation discussions and roadmap validation.
• Represent the product organization with executive client stakeholders.
• Drive differentiated capabilities that create competitive advantage.
• Recruit, develop, and mentor a team of product managers.
• Establish product management disciplines, governance, and KPI accountability.
• Foster a culture of customer obsession, innovation, and measurable outcomes.
• Build strong partnerships across operations, technology, analytics, and commercial teams.
• Maintain accountability for product-driven financial outcomes, including revenue growth, contribution margin improvement, and cost-to-serve optimization.
• Monitor and manage product portfolio performance against revenue, profitability, utilization, and operational efficiency targets.
• Drive decisions regarding investment allocation, product enhancements, automation opportunities, and resource prioritization to maximize enterprise value.
• Identify opportunities to improve economics through workflow automation, AI enablement, operational efficiency, and increased adoption of scalable platform capabilities.
• Partner with Growth and Account Management teams to support client expansion, solution differentiation, and new business opportunities.
• Evaluate market opportunities and investment scenarios to balance growth, risk, and profitability.
• Own financial performance across the Hub product portfolio, ensuring product investments deliver measurable business value and profitability.
• Align product investments with revenue growth, client retention, operational efficiency, and enterprise strategic priorities.
• Develop business cases for major initiatives, including expected ROI, revenue impact, implementation costs, and value realization plans.

Qualifications

• Masters Degree or 8+ years of equivalent experience in consumer product management, hub service product development, specialty pharmacy products, patient access solutions, or clinical trials product development.
• 5+ years leading product managers or cross-functional product teams.
• Experience developing and owning strategic initiatives tied to revenue, operational performance, or customer experience outcomes.
• Strong executive communication and influence skills.
• Experience operating in highly regulated healthcare product environments.
• Experience owning or influencing a business unit, product portfolio, or service line P&L.
• Strong financial acumen including budgeting, forecasting, investment planning, ROI analysis, and profitability management.
• Demonstrated success balancing customer experience improvements with financial and operational performance goals.

Skills

• Deep expertise in manufacturer hub services, patient support programs, healthcare operations, and product management solutions for life sciences organizations.
• Leverage market insights, customer feedback, and data analytics to develop product strategies, prioritize investments, and drive roadmap execution.
• Partners closely with user experience and research teams to uncover customer needs, identify emerging trends, and translate insights into differentiated solutions that increase client value, engagement, and adoption.

Benefits

[Company Name] offers competitive benefits that support whole-person well-being. Associate benefits include medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance, and many other opportunities.

Pay

$168,000 - $231,000 per year

Schedule

This is a remote position, with occasional travel to Humana's offices for training or meetings.