Director Product Management (AI and Automation)

About the role

Product Management at Capital One is a dynamic field that involves reimagining traditional approaches, identifying value creation opportunities, and driving innovative and sustainable customer experiences through technology.

Responsibilities

• Identify and launch AI features delivering quantifiable business value.
• Design and ship automated workflows that measurably reduce manual effort or system latency.
• Collaborate with Technology, Data, and Business teams to manage the full model lifecycle, including defining training data, evaluating model performance, and handling technical trade-offs.
• Partner with risk and compliance functions to implement AI ethics and compliance guardrails, particularly concerning data privacy, bias mitigation, and transparency.
• Use specialized AI metrics to refine features and optimize the product roadmap post-launch.

Requirements

• A focus on Strategic Outcomes: Proven ability to deliver AI features with measurable business impact.
• Operational Automation: Success in automating workflows using LLMs, RPA, or APIs to significantly reduce manual effort or system latency.
• Technical Execution: Experience managing the entire model lifecycle, from defining training data to handling technical trade-offs.
• Responsible Innovation: Track record of working with risk and compliance teams to implement AI ethics and compliance measures, especially in data privacy, bias mitigation, and transparency.
• Data-Driven Iteration: Demonstrated use of specialized AI metrics to continuously improve product features and roadmap post-launch.

Qualifications

• Bachelor's degree in any field with 5 years of Product Management experience.
• Preferred qualifications include experience translating business strategy into consumer-facing digital products.

Skills

• Human Centered: Focuses on internal and external customer needs to innovate product solutions.
• Business Focused: Achieves game-changing outcomes by focusing on leverage and execution excellence.
• Technology Driven: Utilizes technology to deliver innovative and resilient solutions that generate both near-term and long-term value.
• Integrated Problem Solving: Identifies and resolves complex problems to deliver outcomes while mitigating product risks.
• Transformational Leadership: Leads cross-functional teams to solve customer problems and align organizational efforts.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits designed to support your total well-being. Learn more at the Capital One Careers website.

Pay

Salaries for this role vary by location and can be found in the 'Pay' section above.

Schedule

This role is full-time and eligible for performance-based incentive compensation, including cash bonuses and/or long-term incentives (LTI).

Benefits

Capital One provides a wide range of benefits, including health, financial, and other perks designed to support your total well-being. Learn more at the Capital One Careers website.

Equal Opportunity Employer

Capital One is an equal opportunity employer committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.