Director, Product Integrity Issue Management

Who You’ll Work With

Product Integrity plays a critical role in protecting Nike and the consumer by ensuring product issues are identified, assessed, and resolved quickly and effectively. As Director, Issue Management, you will report to the Senior Director, Product Integrity and lead a team responsible for navigating complex product issues across Footwear, Apparel, and Accessories. You will partner closely with Product Creation, Materials, Manufacturing Engineering, Supply Chain, Marketplace Operations, GEO teams, and external manufacturing partners to drive enterprise-wide solutions.

Who We Are Looking For

• Bachelor’s degree in Business, Engineering, Supply Chain, or related field
• Will accept any suitable combination of education, experience and training
• 9+ years of experience in Product Creation, Manufacturing, Supply Chain, Product Integrity, Quality, or a related field
• Experience leading, developing, and coaching high-performing teams
• Demonstrated success navigating complex, cross-functional issues across multiple geographies
• Strong analytical, communication, and influencing skills with the ability to drive enterprise-wide decisions and outcomes

What You’ll Work On

• You will lead how Nike identifies, manages, and resolves its most complex product issues.
• You will bring structure to ambiguity, align teams to act, and turn critical moments into long-term improvements that strengthen products and protect consumer trust.
• In this role, you will lead and develop the Issue Management team, building capability and a culture rooted in accountability, collaboration, and continuous improvement.
• You will own the end-to-end Issue Management operating model, from intake and prioritization through resolution and closure.
• You will drive cross-functional alignment on root cause, corrective actions, ownership, and timelines to resolve complex product issues.
• You will navigate high-stakes investigations with incomplete information, balancing urgency with sound decision-making.
• You will establish governance, workflows, and decision frameworks that increase speed, consistency, and effectiveness.
• You will translate issue data and trends into insights that inform business decisions and prevent repeat failures.
• You will provide visibility to senior leadership on risk, issue patterns, and resolution progress to enable informed decisions.