Director - Product Integrity
About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.
Position Overview
This is a leadership role owning quality and product excellence strategy across new product development. This role sits at the intersection of consumer satisfaction, product quality, and commercialization, and carries end-to-end accountability for the 5-star standard — from the earliest stages of development through to launch readiness and in-market performance — across the full NPD portfolio.
Key Responsibilities
5-Star NPD Standard — Portfolio Ownership
Maintain portfolio-level visibility of quality risk, report status and escalations to executive leadership, and make the call on whether a product is on track to hit the 5-star threshold at launch.
Bring a structured, evidence-based perspective to every build review, and drive the organization toward specific, actionable improvements rather than simply flagging issues.
Build, mentor, and develop a team of managers/analysts to execute this standard consistently across programs.
EB0 and Pre-MP VEGA Hacks — Program Leadership
Set the standard for quality input into EB0 build reviews across the portfolio, ensuring product excellence requirements are visible and tracked from the earliest engineering build on every program.
Direct and scale Pre-MP VEGA Hacks across the organization — establishing the operating model for structured hack sessions that identify and resolve quality and consumer experience issues before mass production lock.
Ensure findings from EB0 and Pre-MP activities are documented, tracked to resolution, and institutionalized into engineering and design process improvements, not just resolved program-by-program.
Predictive Modeling for 5-Star Performance — Capability Ownership
Own the predictive modeling capability used to forecast in-market rating performance at each build stage, and direct the team building and refining these models across programs.
Ensure consumer-validated results are translated into structured, prioritized recommendations for Engineering, Product Development, and Marketing leadership, and drive alignment on what needs to change and why it matters to the consumer.
Set the standard for tracking model accuracy over time, and drive continuous improvement of the methodology as new consumer data outcomes become available.
Testing Plan, Safety, Regulatory, and Certification Delivery — Cross-Functional Direction
Own the connection between NPD programs and safety, regulatory, and certification delivery, ensuring all products meet required standards for every market they will launch in.
Partner at a senior level with Engineering, Testing, and external test labs to ensure safety testing is planned, executed, and closed out on time, escalating and resolving issues before they become program blockers, and building organizational capability to prevent recurrence.
Pre-TRA Goodness — Quality Governance
Own the quality and completeness of DFMEA governance ahead of TRA across the portfolio, ensuring all design failure modes are identified, assessed, and have credible mitigation actions in place before each gate.
Establish the tracking and governance process for open DFMEA actions through to closure, ensuring nothing is carried forward into TRA without a clear resolution plan and owner.
Who You Are
8+ years of experience in product quality, product development, or a related engineering or consumer insights function — ideally within consumer electronics or home appliances — including experience leading and developing a team.
Deep working knowledge of DFMEA methodology, with a track record of setting and raising DFMEA quality standards across an organization, not just reviewing individual submissions.
Strong familiarity with safety testing, regulatory standards, and certification processes across at least one major market (e.g., US, EU, UK), with the judgment to direct decisions at a portfolio level.
Analytical and data-literate — experienced working with IHUT data, building structured outputs, and directing others in translating findings into engineering recommendations.
Proven ability to influence and challenge senior stakeholders and executive leadership constructively, with evidence rather than opinion.
Structured and organized at scale, with the ability to direct multiple NPD programs simultaneously through a team, without dropping quality rigor on any of them.
Demonstrated people leadership experience — hiring, developing, and managing managers and/or individual contributors.
What We Offer
Competitive health insurance
Roth 401(k) retirement plan with matching
Employee stock purchase program
Wellness programs
SharkNinja product discounts
Referral bonus program
Back-up child and eldercare days
Product discounts
Pre-paid legal insurance
Identity theft protection
Pet insurance