Director, Product Design – Vrbo

About the role

The Traveler Business Team builds and drives growth for our global consumer businesses—Expedia, Hotels.com, and Vrbo. This division creates compelling and differentiated traveler value for each brand by setting the strategic vision, operating strategy, and plan. Responsibilities include investment allocation and prioritization, P&L accountability, and leading cross-functional teams across Expedia Group, all aligned to a shared scorecard.

Responsibilities

• Define and drive an organization-level experience vision and strategy, aligning teams around customer needs, business outcomes, and measurable success metrics.
• Operate as a player-coach, balancing strategic leadership with hands-on involvement—partnering with teams on problem framing, reviewing work in progress, and helping unblock complex design and product challenges.
• Lead, coach, and develop senior managers and lead-level ICs, modeling a hands-on leadership style by engaging directly in the work, providing actionable feedback, and elevating craft across the organization.
• Influence strategic roadmap discussions, framing problems clearly, synthesizing qualitative and quantitative insights, and connecting customer experience opportunities to business impact.
• Ensure excellence in craft and execution, personally raising the quality bar by diving into critical workflows, reviewing details, and guiding teams toward best-in-class interaction and visual design outcomes.
• Evolve and scale design systems and shared frameworks, ensuring consistency, speed, and coherence across products, including AI-driven experiences.
• Partner across functions and divisions to identify opportunities and guide adoption of scalable AI/ML-enabled solutions.
• Foster a culture of human-centered design, critique, and storytelling, using compelling narratives and artifacts to connect vision, strategy, and execution, while enabling teams to effectively leverage AI-driven tools and workflows.

Requirements

Minimum Qualifications:

• Bachelor’s degree in Design, HCI, User Experience, or related field (or equivalent experience).
• 5–10+ years of experience in product design or related disciplines, including leadership of large-scale teams.
• Proven ability to define and drive organization-level customer experience strategy.
• Demonstrated ability to operate as a player-coach, balancing leadership with direct engagement in design work.
• Strong communication skills across design, research, and content strategy practices.
• Experience integrating customer insights, data, and AI-driven systems into design solutions.

Preferred Qualifications

• Track record of executing a large-scale customer experience vision.
• Experience building and scaling design systems.
• Success coaching senior leaders while maintaining craft quality.
• Expertise in storytelling and stakeholder influence.
• Experience leading AI/ML-enabled product design efforts.
• Passion for craft, with a history of personally influencing design outcomes through hands-on involvement, not just direction-setting.

Benefits and Perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership.

Pay

The total cash range for this position varies based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Application Instructions

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. For more information, visit https://careers.expediagroup.com/jobs/.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.