Director, Product Design

About the role

The Fetch Product Design team is responsible for the entirety of design within the Fetch app from user experience design to creative direction and production. Our goal is to deliver a fun experience that our shoppers (and partners) love and can't live without. Fetch is looking for experienced Directors to join our Product Design team. You will be working within a focused, balanced team; it is your responsibility to lead efforts that measurably improve people's lives. You will lead our team's culture through mentorship and thought leadership. You will help Fetch level up by infusing user-centered practices into your Collective and across the organization.

Responsibilities

• Manage 2+ direct reports inside your Collective (a group of multi-disciplinary teams focused on the same problem space)
• Coach them in: Design strategy and continuous discovery, World-class UI design, Strategic, user-centered research & usability testing
• Drive the design vision and strategy of your collective in collaboration with Product, Engineering, and Research
• Contribute to a long-term vision (6+ months) for your collective
• Resolve team-level tradeoffs across scope, speed, and quality—anticipating and mitigating delivery risks before they become problems
• Hold team members accountable for delivery quality—addressing performance gaps early and directly
• Identify and address team health risks—burnout, unclear ownership, and misalignment—before they compound
• Maintain trust under delivery pressure by surfacing and resolving disagreements early and directly
• Own the team’s design roadmap; aligning to product area goals and beginning to shape near-term priorities
• Improve team-level processes—clearer requirements, better prioritization, stronger communication
• Coach designers across many collectives

Requirements

• Player-coach leadership experience
• 3+ years of people management experience for Product Design team(s) or organization(s)
• Must have been for a consumer product at some point
• 8+ years of relevant experience, consumer, mobile app design experience required
• Exceptional eye for detail
• Experience with Figma
• Experience coaching designers on building research into their practice
• Experience partnering with animators and illustrators

Qualifications

• Technical acumen and experience designing for complex problems and tools
• Ability to self-direct and lean on their prioritization methods to get their work done in a fast-paced, startup environment

Skills

• Risk-takers
• Endlessly curious
• Expert collaborators
• UI craftspeople
• Radically scrappy
• Team-players

Benefits

We'll give you the tools to feel healthy, happy and secure through:

• Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch's growth.
• 401k Match: Dollar-for-dollar match up to 4%.
• Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
• Continuing Education: Fetch provides ten thousand per year in education reimbursement.
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break.
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
• Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
• Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US. We'll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)

Pay

Ranked as one of America's Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.

Schedule

This is a full-time role that can be held from one of our US offices or remotely in the United States.