Director, Product Analytics & Insights

About the role

We are seeking a Director, Product Analytics and Insights to establish and lead our product analytics function. This role will define the KPI framework, analytics strategy, instrumentation approach, and self-service capabilities that enable data-driven product decisions. The position will involve influencing roadmap and investment priorities, analyzing product performance, and identifying growth opportunities.

Responsibilities

• Build and lead the product analytics function, establishing the strategy, KPI framework, instrumentation standards, and self-service analytics capabilities that drive data-informed product decisions.
• Partner with Product leadership to influence roadmap and investment priorities, translating user behavior, adoption trends, workflow analytics, and customer feedback into actionable recommendations.
• Own and optimize the product analytics ecosystem, leveraging Pendo and other analytics tools to design instrumentation, manage product telemetry, and deliver scalable insights across multiple products.
• Develop self-service dashboards and reporting solutions that empower Product Managers and leaders to monitor adoption, measure outcomes, and make evidence-based decisions independently.
• Analyze product performance and identify growth opportunities, proactively surfacing adoption challenges, user friction points, and emerging trends while measuring customer value, engagement, and business impact.
• Lead cross-functional analytics initiatives and team development, partnering with Engineering, Data, Go-to-Market, and Executive leaders to connect product outcomes to business results, advance AI-powered analytics capabilities, and build a high-performing analytics team over time.

Requirements

• 8+ years in product analytics (or 3+ years in product/product analytics and 5+ years in business intelligence or data science roles), with at least 5 years in a leadership capacity.
• Track record building high-performing product analytics teams with demonstrable impact on company strategy.
• Strong working knowledge of SQL and BigQuery.
• Proficiency in Tableau for visualization and storytelling.
• Familiarity with data prep tools like Alteryx is a plus.
• Experience building self-serve analytics capabilities for product teams, not just producing reports on request.
• A genuine orientation toward product strategy. You see analytics as an input to what we build, not just a measure of what we built.
• B2B SaaS experience, ideally in a complex, multi-product environment.
• Experience building AI-powered analytics workflows, agents, or projects that moved past experimentation into real use and impact.

Qualifications

• Experience building a product analytics function from scratch rather than inheriting one.
• Comfort working alongside commercial and engineering analytics teams and translating product metrics into language those audiences care about.
• Prior experience within a Product Operations function or embedded with a product organization.

Skills

• Strong expertise with Pendo.
• Ability to design tagging strategies, build guides, configure funnels, and architect Pendo at scale across multiple products.
• Proficiency in Tableau for visualization and storytelling.
• Familiarity with data prep tools like Alteryx.
• Experience building self-serve analytics capabilities for product teams.
• A genuine orientation toward product strategy.
• B2B SaaS experience, ideally in a complex, multi-product environment.
• Experience building AI-powered analytics workflows, agents, or projects that moved past experimentation into real use and impact.

Benefits

We offer a comprehensive benefits and compensation package that includes:

• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday

Pay

The targeted starting base salary in the United States for this position ranges from $164,000 - $190,000 USD. To determine a new team member’s starting pay, we consider a variety of factors, including someone’s depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission.

Schedule

We offer flexible schedules to empower our teams to work in the ways that work best for them.